![GIGROUP](https://media.trabajo.org/img/noimg.jpg)
Apoio ao Cliente Nestlé
Há 7 dias
We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:
**Nestlé Business Services.**
A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure.
**A Day in the life of...**
- Respond to customer queries phone and written channels in a timely and accurate way
- Identify customer needs and help customers use specific features
- Report product malfunctions
- Encoding internal databases with information about consumers' requests
- Share feature requests and effective workarounds with relevant stakeholders
- Inform customers about new features, functionalities and campaigns, if any
- Follow up with customers to ensure their issues are resolved
- Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
- Treat serious and sensitive consumer contacts following the specific guidelines
- Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
- Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer
**What will make you successful**
- ** Fluent in Swiss-German (spoken and written)**:
- ** Advanced Knowledge on English (mandatory)**:
- Experience as a Customer Support Specialist or similar CS role
- Customer management orientation
- Familiarity with Nestlé industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Attention to details
- Availability to work Monday to Friday in rotative shifts from 8am to 6pm (40h/week).
**We offer**:
- **
Direct contract with Nestlé Business Services.**:
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- ** Remote work schedule - must live in Portugal.**:
- Career progression and possibilities for International Career.
- Initial and continuing training.
**We're waiting for you**- //pt.Gigroup.Com/politica-de-privacidade/._
-
Nutricionista para Suporte ao Cliente Nestlé
2 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. A **Customer Support Nutritionist **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...
-
Nutricionista para Suporte ao Cliente Nestlé
2 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. A **Consumer Engagement Services Nutritionist **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users...
-
Nutricionista com Francês
2 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. A **Customer Support Nutritionist **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...
-
Nutricionista com Francês
Há 7 dias
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. A **Customer Support Nutritionist **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...
-
Veterinary Technician
2 semanas atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. A **Consumer Engagement Services Veterinary Assistant **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding...
-
Assistente Veterinário para Apoio ao Cliente
2 semanas atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** A **Consumer Engagement Services Veterinary Assistant **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding...
-
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** A **Consumer Engagement Services Veterinary Assistant **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding...
-
Veterinary Assistant for Customer Support Nestlé
2 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. A **Consumer Engagement Services Veterinary Assistant **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding...
-
Oeiras, Portugal GIGROUP Tempo inteiroWe are recru**iting for the Shared Services Center of a multinational, leader in the global food retail sector**: **Nestlé Business Services.** A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...
-
Nestlé: Consumer Support Advisor
2 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector. A **Consumer Support Advisor - Swiss German Speaker** will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and...
-
Apoio ao Cliente
2 meses atrás
Oeiras, Portugal Huork.com Tempo inteiro**Local**: Oeiras Na Intelcia, player global de sucesso há 20 anos, em 17 países, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua! Encontramo-nos com recrutamento de Apoio ao Cliente 2ª a 6ª em Oeiras (Lisboa) **Função**: - Receção de chamadas no...
-
Apoio ao Cliente
1 semana atrás
Oeiras, Portugal Huork.com Tempo inteiro**Local**: Oeiras Na Intelcia, player global de sucesso há 20 anos, em 17 países, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua! Encontramo-nos com recrutamento de Apoio ao Cliente 2ª a 6ª em Oeiras (Lisboa) **Função**: - Receção de chamadas no...
-
Nestlé: Email Marketing Campaign Specialist
2 semanas atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. **Main responsibilities**: - HTML creation based on templates including revising, and making changes/corrections when necessary - Design customer journeys according to the guidelines provided by the brands - Create A/B...
-
Nestlé: E-mail Marketing Development Specialist
2 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. They are currently looking to strengthen their team with an **E-mail Marketing Development Specialist (M/F).** **Main responsibilities**: - Integrate developed HTMLs in the Campaign Management System (Taxi). - Create and...
-
Nestlé: E-mail Marketing Development Specialist
2 semanas atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. They are currently looking to strengthen their team with an **E-mail Marketing Development Specialist (M/F).** **Main responsibilities**: - Integrate developed HTMLs in the Campaign Management System (Taxi). - Create and...
-
Nestlé: Consumer Data Specialist
2 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. They are currently looking to strengthen their team with a** Consumer Data Specialist (M/F).** As a Consumer Data Specialist you will support Markets & compliant way, enablingconsumers to engage and manage preferences...
-
Apoio ao Cliente
2 meses atrás
Oeiras, Portugal Huork.com Tempo inteiro**Local**: Oeiras Na Intelcia, player global de sucesso há 20 anos, em 17 países, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua! Encontramo-nos com recrutamento em Oeiras - Lisboa! **Função**: - Receção de chamadas no Serviço de Apoio ao Cliente...
-
Apoio ao Cliente
1 semana atrás
Oeiras, Portugal Huork.com Tempo inteiro**Local**: Oeiras Na Intelcia, player global de sucesso há 20 anos, em 17 países, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua! Encontramo-nos com recrutamento em Oeiras - Lisboa! **Função**: - Receção de chamadas no Serviço de Apoio ao Cliente...
-
Nestlé: Claims Management Specialist
2 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. They are currently looking to strengthen their team with a **Claims Management Specialist (French Speaker)** (M/F) for the region of **Linda-a-Velha, Oeiras (Lisbon).** **Main responsibilities**: - Reception, register,...
-
Nestlé: Claims Management Specialist
Há 7 dias
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. They are currently looking to strengthen their team with a **Claims Management Specialist (French Speaker)** (M/F) for the region of **Linda-a-Velha, Oeiras (Lisbon).** **Main responsibilities**: - Reception, register,...