Technology Support Specialist

3 meses atrás


Oeiras, Portugal GIGROUP Tempo inteiro

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:
**Nestlé Business Services.**

They are currently looking to strengthen their **Contact Center **team with a **Procurement &**
**Logistics Team Lead (M/F) for the region of Linda-a-Velha.**

**Main responsibilities**:

- Supports Telephony solution requests and issues. Update and maintenance of the IVR flows, queues, dashboards and user management. (L2 support and triage process). Provide technical support to users who are experiencing problems with the tool, including troubleshooting.
- Supports the CES supervisors and CES Performance Team Leadership from Nestlé Integrated Marketing Services (NBS - IMS) on Ad-hoc projects;
- Supports CRM tool (salesforce service cloud) in admin tasks, new technical integrations and support on the automation needed.
- Supports projects implementation, ensuring proper roll out and making sure actions and deadlines are performed and met;
- Supports chat-bot (Cognigy platform), Integration with Other Systems (CRM) software, content management systems (CMS), and social media platforms, manage the chatbot's content, including creating new content, updating existing content, and removing outdated, provide technical support to users who are experiencing problems with the chatbot, including troubleshooting, technical issues, helping users navigate the chatbot's functionality, and providing solutions to technical problems.

**Ideal Profile**:

- Bachelor’s degree in fields such as Computer Science, Software Engineering, and Information Technology, or any course that specializes in computer networking and hardware.
- **Proficiency in English (spoken and written)**:

- Knowledge in Ticketing systems (Service Now, Jira )
- Knowledge in CTI systems and Salesforce service cloud
- Should be familiar with programming languages, specially javascript
- Technology savvy and profound knowledge of computer and hardware systems
- High problem-solving skills, as an IT support specialist is required to effectively identify an issue and tackle them efficiently
- Well developed oral and written communication and interpersonal skills which enables an IT support specialist to efficiently understand and handle clients or staffs’ requirements, and also provide support in tackling technical issues, while also reporting to the upper management

**We offer**:

- Direct job contract with Nestlé.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- ** Hybrid work schedule (Linda-a-Velha).**:

- Career progression and possibilities for International Career.
- Initial and continuing training.

**We're waiting for you**- //pt.Gigroup.Com/politica-de-privacidade/._



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