Technology Support Specialist

6 meses atrás


Oeiras, Portugal GIGROUP Tempo inteiro

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:
**Nestlé Business Services.**

They are currently looking to strengthen their **Contact Center **team with a **Procurement &**
**Logistics Team Lead (M/F) for the region of Linda-a-Velha.**

**Main responsibilities**:

- Supports Telephony solution requests and issues. Update and maintenance of the IVR flows, queues, dashboards and user management. (L2 support and triage process). Provide technical support to users who are experiencing problems with the tool, including troubleshooting.
- Supports the CES supervisors and CES Performance Team Leadership from Nestlé Integrated Marketing Services (NBS - IMS) on Ad-hoc projects;
- Supports CRM tool (salesforce service cloud) in admin tasks, new technical integrations and support on the automation needed.
- Supports projects implementation, ensuring proper roll out and making sure actions and deadlines are performed and met;
- Supports chat-bot (Cognigy platform), Integration with Other Systems (CRM) software, content management systems (CMS), and social media platforms, manage the chatbot's content, including creating new content, updating existing content, and removing outdated, provide technical support to users who are experiencing problems with the chatbot, including troubleshooting, technical issues, helping users navigate the chatbot's functionality, and providing solutions to technical problems.

**Ideal Profile**:

- Bachelor’s degree in fields such as Computer Science, Software Engineering, and Information Technology, or any course that specializes in computer networking and hardware.
- **Proficiency in English (spoken and written)**:

- Knowledge in Ticketing systems (Service Now, Jira )
- Knowledge in CTI systems and Salesforce service cloud
- Should be familiar with programming languages, specially javascript
- Technology savvy and profound knowledge of computer and hardware systems
- High problem-solving skills, as an IT support specialist is required to effectively identify an issue and tackle them efficiently
- Well developed oral and written communication and interpersonal skills which enables an IT support specialist to efficiently understand and handle clients or staffs’ requirements, and also provide support in tackling technical issues, while also reporting to the upper management

**We offer**:

- Direct job contract with Nestlé.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- ** Hybrid work schedule (Linda-a-Velha).**:

- Career progression and possibilities for International Career.
- Initial and continuing training.

**We're waiting for you**- //pt.Gigroup.Com/politica-de-privacidade/._



  • Oeiras, Portugal Acolad Tempo inteiro

    **Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a...


  • Oeiras, Portugal Acolad Tempo inteiro

    Paço de Arcos, Lisbon, Portugal **Description**: **Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America,...


  • Oeiras, Portugal Experis Tempo inteiro

    **Renewal Support Specialist** Join a large technology company and become part of a team that aims to strengthen its workforce with a Renewal Support Specialist. **Responsibilities**: - Improve Partner behavior on Intent Capture - Improve Organic Renewals through partner enablement - Support Partners to identify the right renewal reference during...


  • Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    Job SummaryWe are seeking a highly skilled Network Support Engineer to join our team at Cisco. As a key member of our Technical Services group, you will provide top-level technical support for Cisco Data Center products to our customers, partners, and account teams.Key ResponsibilitiesProvide technical support via phone, email, and WebEx to customers,...


  • Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    Job Summary We are seeking a highly skilled Network Support Specialist to join our team at Cisco. As a key member of our Data Center Services Support team, you will provide second/third level technical support for Data Center technologies. Your expertise will be utilized to troubleshoot complex issues and provide solutions to customers worldwide. Key...


  • Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    Role OverviewWe are seeking a highly skilled Data Center Support Specialist to join our team of technical specialists. This role offers the opportunity to work on world-wide basis and interact with TAC teams and development teams at peer level.

  • Network Support Specialist

    2 semanas atrás


    Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    Job OverviewWe are seeking a skilled Network Support Specialist to join our team as a Technical Infrastructure Engineer. As a key member of our Data Center Routing and Switching Team, you will be responsible for troubleshooting and resolving complex network issues related to routing protocols, switching technologies, and platform-related problems on Cisco...


  • Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team, providing expert-level support for Data Center technologies. In this role, you will be responsible for troubleshooting and resolving complex technical issues, working closely with our global customers and internal teams.


  • Oeiras, Portugal Estoril Sol Digital Tempo inteiro

    We are a Company, based in Lisbon, part of a leader and reference international group, operating in the Gaming and Entertainment market (online and landbased). We are currently looking for an Operations Support Specialist to work in a fast-moving iGaming environment, where the main goal is to optimize business operations, collaborating across departments to...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    We are looking for a Digital Sales Effectiveness Activation Project Manager to help activate GVSE’s (Global Virtual Sales & Engineering) Programmatic Sales Process. In this critical GVSE role, you will lead on-going adoption efforts of sales technology to drive growth within the global virtual sales and engineering team. Your core focus is to lead change...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a** Performance Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: - Development and...


  • Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    About CiscoCisco is a leading provider of networking equipment and software. We enable service providers, enterprises, and governments to create value for their customers and transform their organizations.Job SummaryThis position offers an estimated annual salary range of $120,000 - $180,000 depending on location and experience.Job DescriptionWe are seeking...

  • Network Support Engineer

    5 meses atrás


    Oeiras, Portugal Cisco Tempo inteiro

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative will contact you directly for further information.  What You will Do Provide top level technical support for Cisco Data Center products to Cisco customers, partners, account...

  • Data Privacy Specialist

    6 meses atrás


    Oeiras, Portugal NetJets Europe Tempo inteiro

    **Purpose of Position**: The Data Privacy Specialist is responsible for supporting the organization’s data privacy to ensure compliance with various regulations and best practices, monitoring compliance and data practices internally to ensure compliance with the applicable requirements under applicable data privacy regulations. Serves as the primary...


  • Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    About CiscoCisco is a leader in the technology industry, providing innovative solutions for customers worldwide.We are committed to delivering exceptional customer experiences and driving business success through our products and services.

  • Network Support Engineer

    6 meses atrás


    Oeiras, Portugal Cisco Tempo inteiro

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. What will you do Provides second/third level technical support for Data Center technologies Sophisticated...


  • Oeiras, Portugal Cisco Tempo inteiro

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. What you’ll Do Provide top level technical support for router and switch architecture (both hardware and...


  • Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    Role OverviewCisco is seeking a highly motivated and detail-oriented Buying Program Lifecycle Operations Specialist to join our Commerce Operations EMEA organization. As a key member of the Buying Programs Lifecycle Operations team, you will play a crucial role in supporting internal stakeholders with operational guidance around Enterprise Agreements and...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    **Smart Bonding Implementation Specialist & Project Manager** Do you want to join a team of specialists working on the automation of ITSM process flows? The Smart Bonding Team engages with Cisco customers and partners all over the world to improve their ticket resolution experience. We utilize the latest Cloud Technology to integrate with service partners...


  • Oeiras, Portugal HITACHI ENERGY LTD Tempo inteiro

    **Description** **The Opportunity** We are looking for a Machinery Safety Specialist to join our Global Health Safety and Environmental (HSE) Team for our Transformers Business Unit! We are considering different locations for this role: Spain (Cordoba, Bilbao, Madrid, Zaragoza), Italy (Monseliche & Milano) & Polonia (Lodz). **How you’ll make an...