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Multilingual Service
4 meses atrás
Lisbon, PortugalMultilingual Service & Delivery E-commerce ExpertWorkster partners with a major international BPO industry to grow their rapidly expanding German, French and Italian presence in Lisbon, Portugal, for their exciting client, a worldwide leading company in short-form mobile video.
This client creates to inspire – for you, for us, and for more than 1 billion users on the platform, leading with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.
Your Role You will be part of a global team that's responsible for ensuring our marketplace is safeand trustworthy for not only our users, but also sellers and creators.
Manage customer/seller/creator enquiries proficiently and professionally while
meeting specific quality expectations.
Identify root cause of reported issues and provide appropriate resolutions in order to
deliver excellent service. Summarize the Q&A and log in to the knowledge
management tool.
Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and
make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints,
reduce escalation rate in order to enhance operating process and improve overall
customer experience.
Adhere to established procedures and guidelines while providing quality customer
service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in client's
Ecommerce.
Support ad-hoc projects and initiatives per business needsYour Qualifications C1 level of Italian, German OR FrenchIntermediate level of English (B1-B2)Based in Lisbon or willing to relocate therePrevious BPO experience or similar is an advantageFlexibility regarding shifts and working hoursEfficient and flawless problem-solving and decision-makingThe Offer Fantastic base salary packageGreat Signing BonusPossibility to join a Team for a huge brand and global recognitionExcellent career progression possibilities with a growing TeamGood office location in the city centre of LisbonBook a 15min call with us here according to your schedule
Show us what makes you stand out Check out our international openingsand apply today - it takes one minute.
Let's ConnectCongratulations We'd love to get to know you better. If your profilematches our openings you can expect a contact from us within 48h toexplore your experiences and aspirations.
Connect with the EmployerYour chance to shine Engage directly with the employer. We'll assist you inpreparing for the interview so you can put your best foot forward.
You're In Welcome AboardCongratulations, you've got the job We'll guide you through onboarding andpotential relocation for a smooth start.
This process aims to make the journey to your new career professional,engaging and focused on finding the right match for you
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