Multilingual Customer Service Representative
6 meses atrás
**Position**: Multilingual Customer Service Representative
**Location**: Portugal and Greece (Relocation Package Provided)
**Languages**: French, Spanish, German, Dutch, English
**Company Overview**:Recruiting for a leading international company dedicated to providing exceptional products/services to a diverse global clientele. With a strong commitment to customer satisfaction, we are expanding our Customer Service team to include multilingual professionals who can effectively communicate and assist our valued customers in their preferred languages.
**Role Overview**:As a Multilingual Customer Service Representative, you will play a pivotal role in ensuring the highest level of customer satisfaction for our clients across various markets. Your linguistic skills and customer-centric attitude will enable you to provide top-notch assistance to our customers, addressing inquiries, resolving issues, and offering support through various communication channels.
**Key Responsibilities**:
- Address customer inquiries, troubleshoot issues, and provide resolutions to ensure a seamless customer experience.
- Build and maintain strong customer relationships through active listening, empathy, and effective communication.
- Collaborate with cross-functional teams to escalate and resolve complex cases, ensuring timely resolution and customer satisfaction.
- Document customer interactions, transactions, and case details accurately in the CRM system.
- Stay up-to-date with product/service knowledge and company policies to provide accurate information to customers.
- Assist in the development and improvement of customer service processes and procedures.
**Qualifications**:
- Fluency in one or more of the following languages: French, Spanish, German, Dutch, and English (proficiency in multiple languages is a strong asset).
- Excellent verbal and written communication skills in all required languages, with a keen attention to detail.
- Previous customer service experience is preferred, with a proven track record of delivering exceptional customer support.
- Strong problem-solving abilities and the capacity to handle challenging customer situations with professionalism and empathy.
- Adaptability to a fast-paced, dynamic work environment.
- Tech-savviness and familiarity with CRM systems and other customer service tools.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Positive attitude, team player, and willingness to go the extra mile to ensure customer satisfaction.
**Benefits**:
- Competitive salary package
- Comprehensive training program
- Opportunity to work in a diverse and inclusive multinational environment
- Career growth and development prospects
Join our team and contribute to our mission of providing exceptional customer experiences worldwide
**Tipo de oferta**: Full-time
Salário: 12.000,00€ - 24.000,00€ por ano
Bewerbungsfrage(n):
- Can you write what languages do you speak?
- What is your native Language?
- Are you willing to relocate to Either Greece or to Portugal?
Lizenz/Zertifizierung:
- EU Work Permit (Erforderlich)
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