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Senior Multilingual Customer Service Representative
2 meses atrás
We are looking for a Senior Multilingual Customer Service Representative to join our French Claims and Safety team in Lisbon, Portugal.
As a Senior Multilingual Customer Service Representative, you will be responsible for communicating with customers in French, providing them with relevant information, and handling property damage issues.
You will also be responsible for analyzing customer situations, assessing property features, and working proactively to meet targets and goals.
To succeed in this role, you will need to have a native or proficient level of French (C2), an advanced level of English (at least C1) both verbal and written, strong communication skills, analytical and problem-solving skills, and attention to detail.
You will also need to be able to work independently, think critically, and make sound judgments. Additionally, you will need to have a background in mediation, dispute or conflict resolution, and a desire to learn and advance in your career.
The ideal candidate will have experience working in a customer-facing role, preferably in the hospitality or travel industry. They will also need to be familiar with Airbnb's policies and procedures.
We offer a competitive salary of €55,000 per year, plus benefits such as relocation assistance, paid professional training, and employee discounts. We also offer a fun and engaging company-wide initiatives, including our EverBetter wellness program, and opportunities for growth and development through various development programs.
If you are a motivated and enthusiastic individual who is fluent in French and has excellent communication skills, we encourage you to apply for this exciting opportunity.
