Multilingual Customer Service Expert Wanted for Daventry and Basildon Offices

Há 1 mês


Lisboa, Lisboa, Portugal Language Matters Tempo inteiro

We are seeking a reliable Multilingual Customer Service Expert to join our team in the offices located in Daventry and Basildon. This exciting new role will involve handling inbound customer enquiries across various channels, including telephone, email, and chat.

About the Role

As a Customer Service Expert, you will take ownership of an issue and follow it through to a solution where the customer is satisfied. You will escalate enquiries to senior colleagues when appropriate and identify opportunities to improve the customer experience.

About You

The ideal candidate will be a customer-oriented individual with excellent language skills, particularly in Norwegian. You will need to have previous experience as a Customer Service Representative or equivalent and be able to demonstrate patience and compassion to customers. You must also be able to remain calm and professional in difficult situations and possess excellent listening and communication skills.

What We Offer

We provide excellent training and opportunities for career progression with a comprehensive benefits package that includes private healthcare and a generous holiday allowance. Our company values a friendly and multilingual team environment and encourages collaboration among employees.

The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience.

Requirements
  • Fluency in Norwegian and English, both written and spoken
  • Previous experience as a Customer Service Representative or equivalent
  • Able to demonstrate patience and compassion to customers
  • Ability to remain calm and professional in difficult situations
  • Excellent listening and communication skills
  • Able to commute to Daventry or Basildon


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