Multilingual Customer Support Expert
3 semanas atrás
Company Overview
Workster collaborates with a leading BPO player in the industry to enhance their French-speaking Customer Service Team for a prominent search engine.
Salary and Benefits
We offer a competitive base salary of $55,000 and benefits package, including private health insurance, relocation assistance, and flight reimbursement. Additionally, you will receive a fantastic relocation package to Lisbon, one of Europe's most prestigious cities.
Job Description
As a Customer Support Specialist, you will handle customer inquiries related to product features, technical issues, and other questions. Your primary goal is to deliver high levels of customer service and resolve requests efficiently. Your responsibilities include:
- Responding to customer requests via various channels, such as phone, email, chat, social media, and messaging platforms.
- Providing pre-sales, general inquiries, and technical support.
- Maintaining a consistent brand voice in both private and public interactions.
- Escalating issues to higher support tiers as needed.
- Collaborating with technicians to resolve help tickets.
- Managing an individual ticket queue and following management direction.
- Reviewing and providing feedback on help content.
Required Skills and Qualifications
To succeed in this role, you must possess:
- A C1 level of French language proficiency.
- Previous experience in customer-facing roles or BPO industries.
- Fast decision-making skills and a positive attitude.
- Availability to work flexible hours and days.
Benefits and Advantages
This opportunity offers a chance to enrich your CV by working for a major worldwide brand. You will join a multicultural team and enjoy a modern office in an excellent location in Lisbon. We also provide accommodation and sunny weather. Our company culture is progressive and supportive, making it an ideal environment for growth and development.
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