Customer Support Expert for Multilingual Brands
Há 6 dias
We are seeking a highly skilled and experienced Customer Support Agent to join our team in Lisbon, Portugal. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clients, handling customer inquiries via email, chat, and phone.
The ideal candidate will have fluency in Dutch (C2 level) and good English skills (B1-B2 level), with the ability to communicate complex issues effectively. Basic computer skills and advanced coding skills are preferred, but not required. Strong analytical and communication skills, as well as the ability to multitask and work under pressure, are essential for success in this role.
About Our Client:
- Our client is a leading global outsourcing company, providing exceptional customer acquisition management, customer care, technical support, debt collection, and social media services.
- Operating in 88 countries, serving 170 markets, and employing 420,000 people worldwide, they are a force to be reckoned with.
Why Work with Us?
- Awarded as Best Workplace in Portugal and Best Multilingual Omnichannel Contact Center in Europe
- Comprehensive training by certified instructors
- Excellent career development opportunities
As a valued member of our team, you can expect:
- Complete relocation package, including refunded airline ticket and free accommodation
- Fixed monthly salary + bonus
- Contract focused on long-term relationships
- Free Portuguese language lessons
- Private health insurance
- Professional growth and development opportunities
- Special HR team organizing events, sports tournaments, parties, and trips
Living in Portugal offers a unique blend of culture, history, and natural beauty. Residents enjoy a warm climate, stunning beaches, and a low crime rate. With many English speakers, you won't need to be fluent in Portuguese to live here. Benefits include tax exemptions and meal allowance through a special card or ticket, making it tax-free.
The estimated salary for this position is €25,000 - €35,000 per year, depending on experience and qualifications.
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