Multilingual Customer Service Expert

Há 1 mês


Lisboa, Lisboa, Portugal Filipa Santos Atlean World Tempo inteiro

Job Overview

We are seeking a highly skilled Multilingual Customer Service Expert to join our team in Lisbon, Portugal. As a Video Streaming Customer Advisor, you will play a vital role in delivering exceptional customer experiences and ensuring seamless communication with our clients.

About the Role

This is an excellent opportunity for individuals who possess native-level written and verbal communication skills, excellent computer skills, and outstanding interpersonal and teamwork abilities. If you have a passion for customer support, problem-solving, and working in a multicultural environment, we encourage you to apply.

Key Responsibilities

  • Provide top-notch customer service via telephone, email, or online chat, addressing inquiries and resolving issues efficiently.
  • Utilize knowledge bases and resources to offer expert solutions and guidance to customers.
  • Foster strong relationships with customers, building trust and loyalty through effective communication.

Requirements

To succeed in this role, you must possess:

  • Native level of written and verbal communication skills in English (and Norwegian)
  • Good computer skills and experience with customer support software
  • Excellent communication and interpersonal skills, with a strong focus on teamwork and collaboration
  • Customer Support experience, preferably in a multinational company

What We Offer

As a Multilingual Customer Service Expert at Atlean World, you can expect:

  • A competitive gross salary of 1606€ per month, inclusive of Portuguese benefits (meal vouchers, holiday and Christmas allowance)
  • Private health insurance from day one
  • Relocation package including flight expenses, accommodation, and settling assistance
  • Ongoing training and development opportunities to enhance your career progression
  • A chance to work with a dynamic team and contribute to a multicultural environment

Recruitment Process

Our recruitment process involves several stages, including an initial contact by email, online video interviews, and final interviews with our client. If you meet the requirements and are passionate about delivering exceptional customer experiences, we invite you to apply.



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