Quality Assurance Expert for Customer Service in Riga, Latvia
Há 6 dias
We are a global provider of multilingual job opportunities, connecting top talent with exciting positions worldwide.
Our client is a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies.
Their innovative and customer-centric information technology experiences enable Enterprises, Associates, and Society to Rise.
Job DescriptionJob Title: Quality Assurance Expert for Customer Service
Location: Riga, Latvia
We are looking for an analytical German-speaking Quality Assurance Expert to join our team in Riga, Latvia. This role involves ensuring the quality of customer service interactions in the FinTech industry.
Responsibilities include:
- Monitoring voice and non-voice based transactions to ensure quality standards
- Publishing comprehensive reports on overall project quality
- Coaching and providing feedback to improve customer experience
- Recognizing agents with excellent performance levels
- Conducting root cause analysis and participating in calibration sessions
Requirements:
- Native German speaker with fluent English level
- Good communication skills
- Experience in supporting Customer Service
- Understanding of Customer Service transactional Quality concepts
Estimated Salary: €45,000 - €60,000 per year, depending on experience.
Qualifications and RequirementsTo be successful in this role, you should have:
- A degree in a relevant field or equivalent experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.
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