Quality Assurance Expert for Customer Service in Riga, Latvia

Há 6 dias


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro
About Us

We are a global provider of multilingual job opportunities, connecting top talent with exciting positions worldwide.

Our client is a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies.

Their innovative and customer-centric information technology experiences enable Enterprises, Associates, and Society to Rise.

Job Description

Job Title: Quality Assurance Expert for Customer Service

Location: Riga, Latvia

We are looking for an analytical German-speaking Quality Assurance Expert to join our team in Riga, Latvia. This role involves ensuring the quality of customer service interactions in the FinTech industry.

Responsibilities include:

  • Monitoring voice and non-voice based transactions to ensure quality standards
  • Publishing comprehensive reports on overall project quality
  • Coaching and providing feedback to improve customer experience
  • Recognizing agents with excellent performance levels
  • Conducting root cause analysis and participating in calibration sessions

Requirements:

  • Native German speaker with fluent English level
  • Good communication skills
  • Experience in supporting Customer Service
  • Understanding of Customer Service transactional Quality concepts

Estimated Salary: €45,000 - €60,000 per year, depending on experience.

Qualifications and Requirements

To be successful in this role, you should have:

  • A degree in a relevant field or equivalent experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.



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