Customer Support Agent in Riga, Latvia
Há 6 dias
We are seeking a highly skilled and multilingual Customer Support Agent to join our team in Riga, Latvia. As a key member of our client's brand-new office, you will play a vital role in delivering exceptional customer experiences for a renowned Swedish fin-tech client.
About Our Client:
Our client represents the connected world, offering innovative and customer-centric information technology experiences that enable Enterprises, Associates, and Society to Rise. They are a global leader with professionals across 90 countries, serving 988 global customers including Fortune 500 companies.
Educational/Professional Qualifications:
To succeed in this role, you will require:
- Near-native proficiency in German (CEFR level C1) or native relevant market language.
- Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
- Previous experience in an outsourced customer service environment is advantageous.
Job Responsibilities:
This is what we do:
- Handle phone calls with customer queries and provide resolutions to end-users.
- Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
- Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
- Escalate priority issues per client specifications to the immediate lead as applicable.
- Work independently and within a team, fostering effective communication with internal and external contacts.
- Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
- Complete hours of staffed time on all rostered days.
- Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
- Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
- Attend required trainings.
Salary and Benefits:
We offer an attractive salary package, relocation support, private insurance including spouse & kids and dental care, career growth opportunities in a multinational company, and much more
About Multilingual Jobs Worldwide:
We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. With offices in Oslo, Tallinn, Malaga, Malta, and Lisbon, we have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
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