Customer Support Agent in Riga, Latvia

Há 6 dias


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

We are seeking a highly skilled and multilingual Customer Support Agent to join our team in Riga, Latvia. As a key member of our client's brand-new office, you will play a vital role in delivering exceptional customer experiences for a renowned Swedish fin-tech client.

About Our Client:

Our client represents the connected world, offering innovative and customer-centric information technology experiences that enable Enterprises, Associates, and Society to Rise. They are a global leader with professionals across 90 countries, serving 988 global customers including Fortune 500 companies.

Educational/Professional Qualifications:

To succeed in this role, you will require:

  • Near-native proficiency in German (CEFR level C1) or native relevant market language.
  • Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
  • Previous experience in an outsourced customer service environment is advantageous.

Job Responsibilities:

This is what we do:

  1. Handle phone calls with customer queries and provide resolutions to end-users.
  2. Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
  3. Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
  4. Escalate priority issues per client specifications to the immediate lead as applicable.
  5. Work independently and within a team, fostering effective communication with internal and external contacts.
  6. Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
  7. Complete hours of staffed time on all rostered days.
  8. Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
  9. Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
  10. Attend required trainings.

Salary and Benefits:

We offer an attractive salary package, relocation support, private insurance including spouse & kids and dental care, career growth opportunities in a multinational company, and much more

About Multilingual Jobs Worldwide:

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. With offices in Oslo, Tallinn, Malaga, Malta, and Lisbon, we have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.



  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a skilled Customer Support Agent to join our team in Riga, Latvia. The ideal candidate will have near-native proficiency in German and excellent English skills.The successful candidate will handle phone calls with customer queries, provide resolutions, and record case resolutions in the contact center tool. They will also ensure cases are...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Customer Support Agent Opportunity in RigaRiga, the vibrant capital of Latvia, offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. We are seeking a skilled Customer Support Agent to join our client's team within FinTech at their new office in Riga. Key Responsibilities: Handle phone calls with customer queries and...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a highly skilled Customer Support Specialist to join our team in Riga, Latvia.About the Role: As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.Key Responsibilities:Handle customer inquiries and resolve issues efficiently and...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Customer Support Agent - Swedish SpeakerAre you a fluent Swedish speaker with a passion for customer satisfaction? We're looking for a talented Customer Support Agent to join our client's FinTech team in Riga, Latvia.Key Responsibilities:Handle phone calls with customer queries and provide resolutions.Record case resolutions in the contact center tool.Ensure...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Are you a Dutch-speaking customer support specialist looking for an exciting opportunity to work in the heart of Europe? We have a permanent job opening for a Customer Support Agent in our Riga office.About the Role:We are seeking a highly skilled and motivated individual who is fluent in Dutch and has excellent communication skills. As a Customer Support...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a highly skilled Customer Support Professional to join our team in Riga, Latvia. This is a unique opportunity for someone fluent in German and English, with excellent problem-solving skills and a passion for delivering exceptional customer satisfaction.About the Role:Our ideal candidate will handle phone calls and provide resolutions to...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    About UsWe are a global provider of multilingual job opportunities, connecting top talent with exciting positions worldwide.Our client is a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies.Their innovative and customer-centric information technology experiences enable Enterprises,...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Are you a Dutch speaker with a passion for customer satisfaction? We have an exciting opportunity for a Customer Support Agent to join our team in Riga, Latvia.About the Client:We are working with a renowned Swedish fin-tech client who represents the connected world, offering innovative and customer-centric information technology experiences. They are a USD...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Are you looking for a challenging role in customer support with opportunities for growth and development? As a Customer Support Representative, you will be working as part of our team in Riga, Latvia, providing top-notch service to our clients. With a strong focus on problem-solving and customer satisfaction, this position is ideal for individuals who are...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    **Job Summary**As a Swedish-speaking customer support agent, you will play a crucial role in providing exceptional service to our clients. Your native fluency in Swedish and excellent communication skills will enable you to handle phone calls, respond to emails, and resolve customer inquiries efficiently.Competitive Salary and BenefitsWe offer a competitive...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Job Title: Swedish Team Leader for a Fintech Project in Riga, LatviaWe are seeking an experienced Team Leader to lead our client's team in Riga, Latvia, on a FinTech project. The ideal candidate will have near native Swedish language skills and experience in team leadership within the call-center industry.About the CompanyOur client represents the connected...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    We are seeking a highly skilled Swedish language customer support expert to join our team in Riga. This exciting opportunity allows you to work with a renowned Swedish fin-tech client and be part of a dynamic project.Job OverviewThis role involves handling phone calls and providing resolutions to end-users, as well as recording case resolutions in the...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are a leading provider of multilingual talent to multinational companies worldwide, and we're currently seeking an experienced German language customer support agent to join our team in Riga, Latvia.The ideal candidate will have near-native proficiency in German (CEFR level C1) and manageable English skills (B1+ or better) in writing and speaking....


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Nordicjobsworldwide is seeking a highly skilled Customer Support Trainer to join our team in Riga, Latvia.Estimated salary: $60,000 - $80,000 per year.About UsWe represent the connected world, offering innovative and customer-centric information technology experiences that enable Enterprises, Associates, and Society to Rise.Job Description:To nurture and...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Establish a successful career as a customer support specialist in Riga, Latvia.We are seeking an enthusiastic and detail-oriented individual to join our team. As a customer support agent, you will be responsible for handling phone calls, emails, and chats with end-users, providing resolutions to their queries and ensuring high-quality service standards.About...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    We are seeking a highly skilled Team Leader to join our client in Riga, Latvia. The ideal candidate will have native Swedish language skills and experience in the call-center industry.As a Team Leader, you will be responsible for motivating and developing team members, driving process performance, and leading complex client engagements. You will also provide...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a meticulous and detail-oriented German Language Quality Assurance Specialist to join our team in Riga, Latvia. This role is ideal for an individual who takes pride in ensuring the highest quality of customer service within the FinTech industry.Our client represents the connected world, delivering innovative and customer-centric information...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About Our CompanyAt Customer Labs, we help businesses modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. We're committed to delivering exceptional customer support that meets the evolving needs of our clients.Salary DetailsWe offer a competitive salary of € 50,000 per annum, plus a performance-based...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking an analytical German-speaking Quality Assurance specialist to join our team in Riga, Latvia. As a member of our FinTech industry-focused organization, you will play a crucial role in ensuring exceptional quality across all customer service channels.Our client is a leading provider of innovative and customer-centric information technology...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Key Responsibilities:Handle customer inquiries and provide resolutions via phone calls.Record case resolutions accurately in client systems.Meet quality standards and case life cycle criteria.Escalate priority issues as per client specifications.Work independently and in a team, maintaining effective communication with internal and external...