Highly Skilled German Language Customer Support Agent Wanted for Riga Location
Há 6 dias
We are a leading provider of multilingual talent to multinational companies worldwide, and we're currently seeking an experienced German language customer support agent to join our team in Riga, Latvia.
The ideal candidate will have near-native proficiency in German (CEFR level C1) and manageable English skills (B1+ or better) in writing and speaking. Previous experience in an outsourced customer service environment is advantageous.
This exciting opportunity offers a competitive salary package, including:
- An attractive annual salary of approximately €25,000 - 30,000 based on location and experience
- A permanent contract with relocation support
- Private insurance including spouse & kids and dental care
- Career growth opportunities in a multinational company
Your key responsibilities will include:
- Handling phone calls with customer queries and providing resolutions to end-users
- Recording case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
- Escalating priority issues per client specifications to the immediate lead as applicable
- Working independently and within a team, fostering effective communication with internal and external contacts
- Providing exemplary customer satisfaction and meeting quality standards on all handled contacts
To be successful in this role, you should possess:
- Advanced understanding of using computers, adept at multitasking across systems and applications
- Optimistic, friendly, positive, and self-motivated personality
- Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving
- Willingness to work shift hours/part-time, adapting quickly to changes in prioritization
Don't miss out on this incredible opportunity to embark on a fulfilling career journey with our partner company in Riga
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