Multilingual Service Expert
2 semanas atrás
Are you looking for a challenging role in customer support? As an E-commerce Multilingual Representative at our client, a leading company in short-form mobile video, you will be part of a global team ensuring the safety and trustworthiness of our marketplace. With your excellent communication skills and proficiency in German, French or Italian, you will manage customer enquiries proficiently while meeting specific quality expectations.
Your key responsibilities include:
- Managing customer/seller/creator enquiries professionally and proficiently;
- Identifying root causes of reported issues and providing appropriate resolutions to deliver excellent service;
- Promptly escalating critical/high-risk cases to the appropriate authority;
- Coordinating with other teams/departments to resolve customer issues and ensure close-loop on all escalations;
- Llooking for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rates and enhance operating processes;
To succeed in this role, you will need:
- C1 level of Italian, German or French;
- Intermediate level of English (B1-B2);
- Previous BPO experience or similar is an advantage;
- Flexibility regarding shifts and working hours;
In return, we offer:
- A fantastic base salary package (£28,000-£35,000 per annum);
- A great signing bonus;
- The possibility to join a team for a huge brand and gain global recognition;
- Excellent career progression possibilities with a growing team;
- A good office location in the city centre of Lisbon.
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