Multilingual Service Expert with E-commerce Acumen

Há 1 mês


Lisboa, Lisboa, Portugal Columbus Zoo And Aquarium Tempo inteiro

Are you ready to take your career to the next level in a dynamic and rapidly growing company? We are seeking a skilled Multilingual Service Expert with e-commerce acumen to join our team in Lisbon, Portugal. As part of our global team, you will play a crucial role in ensuring our marketplace is safe and trustworthy for users, sellers, and creators.

Your Role

We are looking for a professional who can manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations. Your responsibilities will include:

  • Identifying root cause of reported issues and providing appropriate resolutions to deliver excellent service.
  • Promptly escalating critical/high-risk cases to the appropriate authority.
  • Coordinating with other teams/departments to resolve customer issues and follow up on escalations.

In addition to these key responsibilities, you will also have the opportunity to:

  • Look for opportunities to identify ongoing issues and eliminate repeat complaints, reducing escalation rates and enhancing operating processes.
  • Support ad-hoc projects and initiatives as needed.
Your Qualifications

To be successful in this role, you will need to possess:

  • C1 level of Italian, German, or French.
  • Intermediate level of English (B1-B2).
  • Previous BPO experience or similar is an advantage.
  • Flexibility regarding shifts and working hours.
  • Efficient and flawless problem-solving and decision-making skills.
The Offer

We are offering a fantastic base salary package, including a great signing bonus and excellent career progression possibilities. You will also have the opportunity to work with a leading brand and gain global recognition. Our office is located in the city centre of Lisbon, making it easy to commute and enjoy all the city has to offer.

The estimated salary for this position is €40,000 - €60,000 per year, depending on experience and qualifications. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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