Multilingual Customer Service Representative for E-Commerce in Lisbon
Há 4 dias
We are seeking a highly skilled Multilingual Customer Service Representative to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing top-notch assistance to customers navigating our e-commerce platform.
Key Responsibilities- Assist customers in resolving issues related to transactions, listings, payments, and deliveries in a timely and professional manner.
- Monitor and review listings to ensure compliance with our platform's policies and guidelines.
- Provide exceptional support to customers via multiple channels, including email, chat, and phone.
- Identify and escalate complex issues to the appropriate teams when necessary.
- Stay up-to-date on platform guidelines, new features, and policy changes to provide accurate and informed support.
- Native Italian speaker with excellent written and spoken communication skills.
- Proficiency in English, with training conducted in this language.
- Strong problem-solving and communication skills, with experience in customer support or a similar role preferred.
- Ability to work efficiently under pressure and handle multiple customer requests simultaneously.
- Flexibility to work rotational shifts, including nights and weekends.
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and development within our dynamic team.
- A multicultural and inclusive work environment that values diversity and innovation.
- Health insurance and other perks to enhance your overall well-being.
Estimated annual salary: €30,000 - €40,000 based on location and experience. Training duration is 10 working days, with an 8-hour daily schedule. Start times may vary between 08:30h and 09:30h, depending on the group.
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