Multilingual Customer Support Representative
4 semanas atrás
We are seeking a highly skilled and experienced Multilingual Customer Support Representative to join our team in Lisbon, Portugal. As a key member of our support team, you will provide exceptional customer service to our users, ensuring their issues are resolved efficiently and effectively.
About the Role
- Provide top-notch support to customers via live inbound phone calls, emails, and live chat
- Identify and troubleshoot customer problems, documenting each action taken and categorizing cases
- Escalate complex problems according to defined procedures
- Work collaboratively with the engineering team to resolve issues
- Meet or exceed customer satisfaction targets and SLAs
Requirements
- Native or proficient French language level and B2 or above level in English
- Excellent written and spoken communication skills
- Strong attention to detail and ability to deliver accurate and efficient service
- Ability to empathize with customers and handle their emotions
- Proven experience in direct customer service, preferably in a contact center environment
- Proficiency in using Google products and general digital platforms
What We Offer
- Competitive base salary and bonuses
- Paid training and contract
- Relocation package for candidates moving to Lisbon from abroad
- Training and development opportunities
- Private health insurance for employee and family
- Life insurance and child benefits
- Employee Assistant Program for well-being
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