Multilingual Customer Support Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro
Job Description

We are seeking a highly skilled and experienced Multilingual Customer Support Representative to join our team in Lisbon, Portugal. As a key member of our support team, you will provide exceptional customer service to our users, ensuring their issues are resolved efficiently and effectively.

About the Role

  • Provide top-notch support to customers via live inbound phone calls, emails, and live chat
  • Identify and troubleshoot customer problems, documenting each action taken and categorizing cases
  • Escalate complex problems according to defined procedures
  • Work collaboratively with the engineering team to resolve issues
  • Meet or exceed customer satisfaction targets and SLAs

Requirements

  • Native or proficient French language level and B2 or above level in English
  • Excellent written and spoken communication skills
  • Strong attention to detail and ability to deliver accurate and efficient service
  • Ability to empathize with customers and handle their emotions
  • Proven experience in direct customer service, preferably in a contact center environment
  • Proficiency in using Google products and general digital platforms

What We Offer

  • Competitive base salary and bonuses
  • Paid training and contract
  • Relocation package for candidates moving to Lisbon from abroad
  • Training and development opportunities
  • Private health insurance for employee and family
  • Life insurance and child benefits
  • Employee Assistant Program for well-being


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