Customer Support Representative for Multilingual Clients
3 semanas atrás
We are looking for a highly skilled and multilingual Customer Support Representative to join our team at Jl Talent Partners in Portugal. As a key member of our client's support team, you will provide top-notch assistance to customers via phone and email, addressing a range of issues with accuracy, validity, and completeness.
Key Responsibilities:
- Provide exceptional customer service, ensuring timely resolutions and responses to customer inquiries;
- Become the owner of customer queries, guaranteeing seamless resolution and response;
- Build meaningful relationships with customers, answering their questions in a courteous, friendly, and professional manner;
- Meet and exceed customer service quality goals, compliance regulations, and productivity targets;
- Create an amazing customer experience that people value and we are proud of.
What We Offer:
- A competitive salary package, estimated at €45,000 - €55,000 per annum;
- Health coverage and private health care benefits;
- A relocation support package for candidates outside Lisbon.
Requirements:
- Proficiency in Russian (B2 level) and Polish (B2 level);
- Excellent communication and problem-solving skills;
- Ability to resolve customer concerns and create a seamless customer experience;
- Self-sufficiency and confidence in troubleshooting basic technical issues related to Connectivity, Systems & Devices;
- EU Citizenship or Residence card.
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