Customer Support Representative for Multilingual Clients

3 semanas atrás


Lisboa, Lisboa, Portugal Jl Talent Partners Tempo inteiro

We are looking for a highly skilled and multilingual Customer Support Representative to join our team at Jl Talent Partners in Portugal. As a key member of our client's support team, you will provide top-notch assistance to customers via phone and email, addressing a range of issues with accuracy, validity, and completeness.

Key Responsibilities:

  • Provide exceptional customer service, ensuring timely resolutions and responses to customer inquiries;
  • Become the owner of customer queries, guaranteeing seamless resolution and response;
  • Build meaningful relationships with customers, answering their questions in a courteous, friendly, and professional manner;
  • Meet and exceed customer service quality goals, compliance regulations, and productivity targets;
  • Create an amazing customer experience that people value and we are proud of.

What We Offer:

  • A competitive salary package, estimated at €45,000 - €55,000 per annum;
  • Health coverage and private health care benefits;
  • A relocation support package for candidates outside Lisbon.

Requirements:

  • Proficiency in Russian (B2 level) and Polish (B2 level);
  • Excellent communication and problem-solving skills;
  • Ability to resolve customer concerns and create a seamless customer experience;
  • Self-sufficiency and confidence in troubleshooting basic technical issues related to Connectivity, Systems & Devices;
  • EU Citizenship or Residence card.


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