Multilingual Customer Support Representative for Global Digital Service
3 semanas atrás
About Us
Cognizant Technology Solutions is a leading online multinational company that operates a multilingual Customer Support and Content Review Centre in Lisbon, Portugal. We are a top employer in Portugal and Canada, recognized by LinkedIn's annual ranking of top companies.
Job Overview
We are seeking a highly skilled Multilingual Customer Support Representative to join our rapidly growing team. As a key member of our support team, you will be responsible for providing exceptional customer service via phone, email, or chat. Your primary goal will be to identify clients' problems, troubleshoot, and resolve issues efficiently while maintaining a high level of professionalism and courtesy.
Responsibilities
Your key responsibilities will include:
- Responding to customer inquiries via phone, email, or chat
- Identifying client problems and resolving them promptly
- Documenting each action taken and categorizing cases and possible bugs
- Escalating complex problems according to defined procedures
- Providing general and technical support to customers using our paid products
Requirements
To succeed in this role, you will need:
- At least 12 months of direct customer service experience, preferably in contact centers in B2C and/or B2B environments
- Excellent German proficient level written and spoken communication skills
- Fluency in English
- A proactive attitude, strong team spirit, and ability to learn new processes and concepts
- Able to handle customer emotions and empathize with clients' cases
- Ability to work flexible hours as required, including evenings, weekends, and holidays
Benefits
As a valued member of our team, you will enjoy:
- A competitive salary and relocation allowance (for international candidates)
- A pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
- Professional development and clear career path
- Training & development opportunities
Salary: €24,000 - €28,000 per annum, depending on your qualifications and experience.
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