Multilingual Support Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are seeking a highly skilled and fluent Spanish speaker to join our team as a Customer Support Agent at Cross Border Talents in Lisbon.
This is a fantastic opportunity for those passionate about customer support and technologies, working with prestigious worldwide brands.

Company Overview

Our client is a global leader and one of the biggest companies in Portugal, offering an excellent work environment and competitive benefits package. As a key member of their team, you will play a vital role in delivering exceptional customer service while expanding your skills and expertise.

Job Description

As a Multilingual Support Representative, your primary responsibility will be to provide top-notch support to clients through inbound calls, emails, and chat sessions. Your mission will involve:

  • Answering customer inquiries, resolving issues in a timely and empathetic manner;
  • Maintaining accurate records of customer interactions, questions, and feedback;
  • Troubleshooting technical issues using open questions, support documents, and system training;

To succeed in this role, you should possess:

Required Skills and Qualifications
  • Fluency in Spanish (C2 Level or Native);
  • Good knowledge of English (B1 level);
  • Typing speed: 20 words per minute;
  • Availability to work rotating shifts;
  • Good computer skills;
  • Excellent communication and listening skills;
  • Strong time management and teamwork abilities.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary of €35,000 - €42,000 per year, depending on experience;
  • Meal vouchers;
  • A fixed-term, renewable employment contract;
  • Private health insurance after 6 months of contract signature;
  • Airport pick-up and administrative assistance with registration in Portugal;
  • Reimbursement of flight expenses;
  • Accommodation in one of our company's shared apartments;
  • Free Portuguese lessons and sports activities.

Please note that the estimated salary may vary based on individual qualifications and experience.



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