Multilingual Support Representative
4 semanas atrás
We are seeking a highly skilled and fluent Spanish speaker to join our team as a Customer Support Agent at Cross Border Talents in Lisbon.
This is a fantastic opportunity for those passionate about customer support and technologies, working with prestigious worldwide brands.
Our client is a global leader and one of the biggest companies in Portugal, offering an excellent work environment and competitive benefits package. As a key member of their team, you will play a vital role in delivering exceptional customer service while expanding your skills and expertise.
Job DescriptionAs a Multilingual Support Representative, your primary responsibility will be to provide top-notch support to clients through inbound calls, emails, and chat sessions. Your mission will involve:
- Answering customer inquiries, resolving issues in a timely and empathetic manner;
- Maintaining accurate records of customer interactions, questions, and feedback;
- Troubleshooting technical issues using open questions, support documents, and system training;
To succeed in this role, you should possess:
Required Skills and Qualifications- Fluency in Spanish (C2 Level or Native);
- Good knowledge of English (B1 level);
- Typing speed: 20 words per minute;
- Availability to work rotating shifts;
- Good computer skills;
- Excellent communication and listening skills;
- Strong time management and teamwork abilities.
We offer a comprehensive benefits package, including:
- A competitive salary of €35,000 - €42,000 per year, depending on experience;
- Meal vouchers;
- A fixed-term, renewable employment contract;
- Private health insurance after 6 months of contract signature;
- Airport pick-up and administrative assistance with registration in Portugal;
- Reimbursement of flight expenses;
- Accommodation in one of our company's shared apartments;
- Free Portuguese lessons and sports activities.
Please note that the estimated salary may vary based on individual qualifications and experience.
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