Customer Success Specialist

1 semana atrás


Porto, Porto, Portugal Spring Professional Tempo inteiro

A Adecco Recruitment encontra-se a recrutar para prestigiado cliente, no setor da Energia, que procura estruturar o departamento Customer Service e fazer crescer a sua equipa com um/a
Customer Success Specialist (M/F).


Responsabilidades

  • Desenvolver, implementar e gerir ferramentas e processos para impulsionar a experiência do cliente e melhorar os processos de atendimento ao cliente no call center;
  • Realizar análises e relatórios regulares para rastrear a eficácia das ferramentas implementadas e identificar áreas para melhoria;
  • Integrar e otimizar várias ferramentas de serviço, como chatbots, software de frente de serviço, APIs, Powerapps, ferramentas Speechtotext, IA, Outsystems e outras ferramentas relevantes;
  • Gerir e acompanhar projetos de melhoria da experiência do cliente;
  • Certificarse de que todas as ferramentas e processos de atendimento ao cliente estejam em conformidade com as políticas e regulamentos da empresa;
  • Identificar e desenvolver todos os pontos de contato onde os clientes irão interagir diretamente com a marca;
  • Desenvolver ferramentas próprias utilizando a metodologia Design Thinking, para correção de problemas do atendimento;
  • Projetar e desenvolver interfaces amigáveis para o atendimento do call center, fáceis de usar e que promovam a eficiência.

Perfil

  • Formação Académica Superior;
  • Inglês intermédio/nível técnico (obrigatório);
  • Proficiência no uso de ferramentas de serviço, como chatbots, software de frente de serviço, APIs, Powerapps, ferramentas Speechtotext, IA, Outsystems e outras ferramentas relevantes, numa ótica de levantamento de necessidades;
  • Mínimo de 4 anos de experiência comprovada em atendimento ao cliente, melhoria contínua ou áreas relacionadas;
  • Conhecimentos da metodologia Agile (preferencial);
  • Perfil dinâmico, metódico e com excelentes capacidades de comunicação;
  • Disponibilidade para deslocações semanais a Vila Real (obrigatório).

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