Customer Success Manager

1 semana atrás


Porto, Porto, Portugal Cercle Tempo inteiro

Opportunity:
Customer Success Manager

About our client:

Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction.

They offer a dynamic and collaborative environment that fosters professional and personal growth.

Responsibilities:

  • Cultivate and maintain strong relationships with key stakeholders across multiple regions.
  • Ensure smooth operations and exceptional service delivery in collaboration with customer and logistics teams.
  • Coach customers, manage expectations and timelines, and provide expert input to optimize collaborations.
  • Collaborate with internal teams including sales, operations, and finance to meet customer needs and optimize business processes.
  • Negotiate contracts, pricing, and terms to maximize revenue and profitability while ensuring customer satisfaction.
  • Develop strategic plans to grow revenue, identify new opportunities, and enhance customer satisfaction.
  • Contribute to operational process improvements and maintain market knowledge.
  • Act as a customer journey expert, providing feedback to the Product team based on customer insights.

Profile sought:

  • Team player with great intuition and the ability to see the bigger picture.
  • Empathetic with proven experience in building relationships and finding winwin solutions.
  • Quick learner with the ability to grasp and engage with technical concepts.
  • Strong communication skills; able to explain complex concepts simply.
  • Ideally 5 years of customerfacing experience in client success, support, or sales roles (experience in logistics is a plus).
  • Highly autonomous, thriving in a 100% remote environment.
  • Fluent in English; additional languages are a bonus.

Benefits & Culture:

  • Join a team of talented individuals committed to a visionary mission.
  • Stock options in a promising technology scaleup.
  • Hybrid workspace with mínimal hierarchy.
  • Yearly company retreats to meet all team members.
  • Training that supports both professional and personal growth.
  • Minimum 25 vacation days per year plus national public holidays.
  • Excellent work/life balance with a focus on human wellbeing.

Department:
Customer Success

Location:
Hybrid from Hamburg or Porto

Start date:

ASAP
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