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1GLOBAL - Seamless Connectivity, eSIM, and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT.
1GLOBAL () isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all.
But that's not all. We've recently unveiled a game-changer: BetterRoaming ). This brand-new venture is your ticket to hassle-free and budget-friendly international roaming.
We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights
The Role
As the Manager of the Network Operations Center in 1GLOBAL your main responsibilities will consist in balancing between ensuring that the current business as usual is not disrupted as we work towards what will become the next level of the team. The Network Operations Center is part of 1GLOBAL operational cluster, playing a key role on the maintenance and evolution of 1GLOBAL products and services.
What you will do:
Plan, direct and oversee Network Operations Center team and ensure alignment between business goals and functional objectives, managing the relationship with all relevant teams to ensure that the Customer expectations are met, along with mandatory services. Responsible for the Shift Roster that supports the team's 24x7 operation and to assure that all responsibilities within the shift are well distributed and achieved. Responsible for receiving, analysing, transforming, and sharing team metrics and KPI. Responsible for receiving, analysing, ensuring SLA's are met and ensure that necessary resources are available to allow this to happen. Oversee all technical documentation produced by engineers for the tasks and processes supported by the team. Continuous Service Improvement - Analyse existing service and support patterns and proactively derive plans and actions for improving performance, reliability, and user experience, through the analysis of the previous KPI's. Instil a mindset of relentless will to learn and improve, contributing and challenging the organization for innovation and automation, by feeding information to other operational teams, of the required tools to enhance the BAU activities, with a focus on quality, faster mitigation, data consistency, etc.Requirements
What you will bring:
Ability to work independently, with minimum supervision with strong analytical capabilities with a customer-focused mindset. Team player mentality to be part of a large, multi-cultural environment. Detail-conscious, highly organized and methodical with a strong work ethic. Critical thinking and continuous improvement mindset. Comfortable in a fast-paced, intense, and demanding environment. Data-driven mentality, measure to support decision-making process.Benefits
Why 1GLOBAL?
Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology. Your contributions will be valued, your ideas will be heard, and your career will soar to new heights:
Pioneering Innovation: At 1Global, we're not just keeping up with industry trends, we're setting them. You'll be at the forefront of cutting-edge technology and telecommunications solutions. Global Impact: With offices in 12 countries and services reaching worldwide, your work has the potential to make a truly global impact. Diverse and Inclusive Culture: We're not just a team; we're a tapestry of diverse perspectives and backgrounds, woven together for a common purpose. Your unique viewpoint is not only respected but cherished. Professional Growth: We're committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement. Exciting Challenges: Our industry is dynamic and ever-evolving. You'll face new and exciting challenges that will keep you engaged and motivated. A Growing Brand: With our rapid growth, you'll be part of a company that's not just succeeding, but thriving. Great Benefits: We offer competitive compensation packages, comprehensive health insurances, and other perks to ensure our team members are well taken care of.1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.
