Incident Manager

2 semanas atrás

Aveiro, Aveiro, Portugal Match Profiler Tempo inteiro
Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile:
Incident Manager (M/F) - Hybrid (Lisbon)

What do you need to have:

Hard Skills:
- +3 years of experience

  • Well versed in ITIL
  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
  • Remediate deviation of a process for its particular division/department/school.
  • Responsible for communicating with the Incident Process Owner.
  • Point of contact for all Major Incidents.
  • Fluency in English
Soft skills

  • Good communication
  • Team spirit
  • Proactivity
  • Time management

What we can offer:

  • Personalized support from your team
  • Your manager will take into consideration your motivations and suggestions
  • Victories will be celebrated together
  • Your HR and Support Teams will always be available to help
  • Constant feedback on your work
  • A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, wellbeing, travel, gastronomy, culture, leisure, training, etc)
  • And, of course, many gatherings and social events
  • Candidatar

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