Guest Experience Manager to work in Ireland

2 semanas atrás

Aveiro, Aveiro, Portugal iNua Partnership Tempo inteiro
Guest Experience Manager - Make Every Stay Unforgettable


Are you passionate about hospitality and driven to create exceptional guest experiences? Do you thrive on building relationships, exceeding expectations, and turning every interaction into a positive memory? If so, we invite you to join our team as Guest Experience Manager at our hotel, part of The iNUA Collection.


About the Role:


As our Guest Experience Manager, you will be the champion of our guests, ensuring their stay is seamless, enjoyable, and exceeds their expectations.

You will lead a dedicated team in fostering a culture of exceptional service and continuous improvement. You will be a strategic thinker, analysing guest feedback, identifying trends, and implementing initiatives to elevate the guest experience.

Responsibilities:

  • Oversee all aspects of the guest experience, from prearrival to departure.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Lead and coach a team of guest service professionals, fostering a culture of excellence.
  • Resolve guest concerns and complaints promptly and professionally.
  • Proactively identify and address potential issues before they escalate.
  • Analyse guest feedback and translate insights into actionable improvements.
  • Collaborate with crossfunctional teams to ensure a seamless guest journey.
  • Maintain accurate records and reports related to guest experience metrics.
  • Stay uptodate on industry trends and best practices in hospitality.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
  • Minimum of 35 years of experience in a guestfacing role, preferably in the hospitality industry.
  • Proven track record of exceeding guest expectations and resolving complaints effectively.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problemsolving abilities.
  • Ability to work independently and as part of a team.
  • Passion for hospitality and a commitment to providing exceptional service.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and fastpaced environment.
  • Be part of a team dedicated to creating memorable guest experiences.
  • Health Insurance and Pension contributions.
  • Team members discounts on accommodation, dining, and spa services.
  • Free Employee Assistance Programme.
  • Opportunities for promotion and transfer within the iNUA Collection of Hotels.
  • Learning and Development opportunities.
Ready to join our team and make a difference?


We are an equal opportunity employer and value diversity at our company and we look forward to hearing from you.

#PassionateAboutPeople #iNUACollection #CareerOpportunity #JoinTheTeam

#J-18808-Ljbffr

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