Hebrew Speaking Team Leader

1 semana atrás


Lisboa, Lisboa, Portugal SpotON Connections Tempo inteiro

HEBREW SPEAKING TEAM LEADER - LISBON, PORTUGAL


Our client is looking for a Team Leader, who will be responsible for a variety of tasks, playing a key role in developing a team that is focused on Trust & Safety.


The Supervisor must be able to guide, coach and motivate a team of approximately 15 people to achieve success, as well as being an ambassador of the brand values and culture, involving the team in the activities and developing them.


Responsibilities:

  • Motivate, lead and guide the team to reach their highest potential both in terms of service metrics and career goals;
  • Ensures both individual and team productivity, manages performance, provides floor assistance and realtime coaching;
  • Analyze data to identify performance trends and opportunities for continuous improvement;
  • Work with the team to create meaningful development plans and deliver feedback.
  • Develop strategies aimed at optimizing the market potential and improving customer satisfaction;
  • Listen to team members' feedback and resolve any issues or conflicts;
  • Recognize high performance and reward accomplishments;
  • Develop action plans for continuous improvement.

Requirements:

  • Solid experience managing teams, ideally in a call center environment;
  • Experience in social media platform;
  • Dynamic, enthusiastic and passionate;
  • Open mindset, selfmotivated and data driven;
  • A team player with strong leadership, analytical and communication skills;
  • Native/near native Hebrew speakers (mandatory);
  • Fluency in English;
  • Ability to adapt well to change in direction and priority in a fastpaced and deadlineoriented environment.
  • An onsite presence is mandatory.

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