![Frankie & Lola's Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Care Agent
2 semanas atrás
Responsibilities will include:
- Resolve issues in a personalized, accurate and timely manner
- Build longterm relationships with our customers by offering advice related to products and services
- Become an expert in all things Frankie + Lolas products and offerings and maintain uptodate knowledge in a fastchanging environment
- Complete trainings and uptrainings asneeded
- Maintain highest level of discretion when dealing with customer issues
- Strive to meet and exceed structured performance targets
- Report on customer trends and feedback
- Complete occasional overtime when needed by the business to maintain SLAs
- Generate sales leads
- Meet personal/customer care team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Types:
Freelance contract (32 hours per week), 800 per month, equipment supplied
Schedule:
- 8 hour shift 9.30am 5.30pm
- Day shift
- Weekend availability + two days during the week
Salary:
Up to 800.00€ per month
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (preferred)
Language:
- English (required)
Expected Start Date: 10/04/2023
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