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Team Leader for Airbnb Project

3 meses atrás

Lisboa, Lisboa, Portugal Webhelp Tempo inteiro

Location

  • Lisbon, Portugal
    Language
  • Spanish***
    Description:
    Why joining us


Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our multicultural team and make a real impact on our client's business every day.

We're bringing on board a Team Leader to provide great customer support, maintain quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

What you'll be doing at Webhelp
As a
Spanish and English-Speaking Team Leader for AirBnB Project, you will:

  • Supervise, monitor and develop a team of Customer Advisors.
  • Closely monitor the SLA's and KPI's of the project.
  • Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team.
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving highlevel performance.
  • Create an inspiring team environment with an open communication culture
  • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fastpaced growth and internal progress in different job positions.

We'll be a great match if you:


  • Have a high level of Spanish (written and oral) and fluent in English (B2):
  • Have at least on 1 year of previous experience in Team Management (mandatory)
  • Have Indepth knowledge of performance metrics (KPI's)
  • Have Good IT skills, especially in MS Excel
  • Have excellent communication and leadership skills

What we offer you:

  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • Private Health Insurance from day
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural Project
  • Flexible Schedule from Monday to Saturday
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
  • We promote intercompany mobility to work at any of our sites around the world
  • Workplace
    :Work onsite in Lisbon, Portugal
"Webhelp is a company that offers growth opportunities equitably to all who demonstrate their commitment and value." -
Tatiana Cardoso - Team Leader

Who we are

Webhelp
is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp
, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.


Join us at
Webhelp **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.


If this sounds like you, join us

Webhelp is an equal-opportunity employer.