Insurance Team Leader for Airbnb Project

2 semanas atrás

Lisboa, Portugal Webhelp Tempo inteiro

**Location**
- Lisbon, Portugal**Language**
- English***

**Description**:
**Why joining us**

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Insurance Team Leader to provide great customer support, maintaining quality & improving the performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

**What you’ll be doing at Webhelp**

As an** **Insurance Team Leader for Airbnb project**, **you will:

- Supervise, monitor and develop a team of insurance Customer Advisors
- Handle insurance escalation calls
- Closely monitor the SLAs and KPIs of the project
- Guarantee the continuous monitoring and improvement of the KPIs project by identifying performance gaps, analysing root causes, and developing strategies to improve the results of the team
- Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance
- Create an inspiring team environment with an open communication culture
- Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth and internal progress in different job positions
- Experience all the opportunities that living in Lisbon has to offer.

**We’ll be a great match if you**:

- Are fluent in English and any of the following**:German, French, Spanish, Portuguese or Italian (written and oral)**:

- Have at least 1 year of previous experience in Team Management (mandatory)
- **APA/CIP qualified or studying towards qualification with experience on the Irish market (mandatory)**:

- Have good IT skills, especially in MS Excel / MS Office / Google G-suite
- Have In-depth knowledge of performance metrics (KPIs)
- Have excellent communication and leadership skills
- Are keen for the opportunity to relocate to Lisbon, Portugal.

**What we offer you**:

- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance (from day 1)
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural project
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Relocation package and accommodation guaranteed (for 12 months)
- We promote inter-company mobility to work at any of our sites around the world.
- Workplace: Work on-site in Lisbon, Portugal with hybrid opportunities.

“Webhelp is a company that offers growth opportunities equitably to all who demonstrate their commitment and value.”-**Tatiana Cardoso - Team Leader**

**Who we are**

**Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp**,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at **Webhelp** **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**If this sounds like you, join us**

**Webhelp** is an equal-opportunity employer.

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