Insurance Team Leader

7 meses atrás


Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German, French, Spanish, Portuguese or Italian speaking Insurance Team Leader for their offices in Lisbon.

Position: Insurance Team Leader

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary + bonuses.

**DUTIES AND RESPONSIBILITIES**:

- Supervise, monitor and develop a team of insurance Customer Advisors
- Handle insurance escalation calls
- Closely monitor the SLAs and KPIs of the project
- Guarantee the continuous monitoring and improvement of the KPIs project by identifying performance gaps, analysing root causes, and developing strategies to improve results
- Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance
- Create an inspiring team environment with an open communication culture
- Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth and internal progress in different job positions.

**REQUIREMENTS**:

- Native/fluent in German, French, Spanish, Portuguese or Italian, both oral and written. Fluent in English
- Minimum of 1 year previous work experience in Team Management (mandatory)
- APA/CIP qualified or studying towards qualification with experience on the Irish market (mandatory)
- Solid IT skills, especially in MS Excel / MS Office / Google G-suite
- In-depth knowledge of performance metrics (KPIs)
- Excellent communication and leadership skills
- Keen for the opportunity to relocate to Lisbon, Portugal.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Permanent contract
- Private health insurance
- Meal allowance
- Relocation package
- Hybrid work possibilities
- Experience all the opportunities that living in Lisbon has to offer.


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