Insurance Administrator Team Leader
7 meses atrás
Job Type:
Permanent
Build a brilliant future with Hiscox
About us:
HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.
In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees’ well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.
The Role:
The Policy Administrator Team Leader is responsible for recruitment, training and coaching the team and support the staff in their personal development and career planning ensuring the recognition of good performance. Owner of the Quality standards of Hiscox. Act as point of reference for technical and procedural best practice operational knowledge for other team members. Accountable for the Insurance Administration and processes and for maintaining the process procedures up to date and available to staff. Actively contribute to seeking the business objectives.
Key Responsibilities:
- Manage daily performance of the team and be available and visible to staff in the workplace.- Be the point of reference for technical and procedural best practice operational knowledge.- Manage the relations with key stakeholders (internal and external to Hiscox) and the team and ensure that communication flows in a transparent way.- Be a point of escalation for Client/Broker other Stakeholders complaints.- Coordination with the sales teams regarding incoming volumes and other common topics.- Accountable for the Policy administration and for keeping the procedures up to date and available to staff.- Actively contribute to pursuance of business objectives.- Recruitment and selection of team members.- Execute other assigned tasks in a qualified and timely manner.- Create a culture of customer centric mind-set on the team.-
- Responsible for training and coaching the team and support the staff in their personal development and career planning ensuring the recognition of good performance.- Assist the Manager and management chain in decisions and team mission execution by providing data and/or support when needed.- Plan and execute Team members yearly evaluation as per Manager’s and Hiscox directives and instructions.- Escalate issues/topics to Service Operations Manager when appropriate and after risk analysis
Person Specification:
- Baccalaureate qualification.- Native French and proficient in English.- Good interpersonal skills with the ability to work as a member of various teams.- Experience in team leadership (and leads by example).- Experience of working in a call center/ customer service area, ideally in a multi-national, multilingual environment. This could include work experience as part of a training programme but is not essential. Experience in insurance is an advantage. (Ideally)- Curious, willing to learn and showing a challenging conventions spirit. Be open to change and seek to foster a change mind-set in the Team- Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure.- Multi-task ability.- Ability to organise and prioritise and plan workload to meet deadlines.- Raises and follows-up on difficult issues to ensure that they are addressed.- Good Customer Focus.- Ideally have Evidence of an interest in a career in administration, insurance or shared services is required.- Good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided.
Why Hiscox?- Healthy work-life balance with our 35h/week and hybrid working system.- Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).- Health insurance, gym allowance, pension plan etc.- After 5 years work 1-month sabbatical leave.- Team spirit with many opportunities to engage and an open culture.
- Work with amazing people and be part of a unique culture_
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