Premier Customer Care Representative

1 semana atrás

Lisboa, Lisboa, Portugal FedEx Express EU Tempo inteiro

Positionszusammenfassung:


As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable solutions to customers' requirements.


Key responsibilities:

  • Build and maintain excellent relationships by proactively investigating customers specific needs and by followup methods.
  • Proactively provide accurate information and guidance via friendly and professional multichannel communication.
  • Provide solutions to any customer service issues and enhance customer experience by identification of optimal longterm solutions.
  • Input accurate and timely information into systems and use appropriate tools to deliver standard reports to Key Customers and Customer Experience management.
  • Identify and optimise any new business opportunities whilst providing exceptional customer experience.
  • Coordinate and collaborate with internal teams to provide a seamless and outstanding customer experience.
  • Highly motivated, customer focused and commercially aware.
  • Excellent communication and contact skills.
  • Good PC Skills to work within our bespoke systems.
  • Demonstrates initiative, organization, and adaptability while working in a pressurised team environment.
  • Experience in a customer service environment, including complainthandling / sales responsibilities would be advantageous.

What we offer:

  • FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.
  • FedEx is one of the most admired companies and trusted brands year after year.
  • In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.
  • Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.
  • Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.
Interpersonal Skills, Microsoft/ Office PC Skills, Problem Solving Skills, Team Working Skills, Written & Verbal Communication Skills;

Additional Information

Buchungsdatum: 05-June-2023

Bei FedEx stehen die Menschen schon immer an erster Stelle.

Als Arbeitgeber, der die Chancengleichheit und die Vielfalt sowie das Integrationsengagement in der Belegschaft fördert, bieten wir Wachstumschancen für alle.

Unser Unternehmen


FedEx Express ist eines der größten Expresstransportunternehmen und befindet sich immer wieder unter den Top 10 der "World's Most Admired Companies" der Zeitschrift "Fortune".

FedEx bietet seinen Kunden Tag für Tag Transport
- und Geschäftslösungen in mehr als 220 Ländern und Gebieten weltweit. Unsere hochqualifizierten FedEx-Teams ermöglichen uns, dieses globale Netzwerk abzudecken, um das tägliche FedEx-Erlebnis einzigartig zu gestalten.

Unsere Philosophie


Die People-Service-Profit-Philosophie (PSP) beschreibt die Prinzipien, die uns bei FedEx helfen, Entscheidungen zu treffen sowie Richtlinien und Aktivitäten zu gestalten.

FedEx kümmert sich um seine Mitarbeiter, die wiederum unseren Kunden hochwertige Dienstleistungen anbieten, was es uns ermöglicht, die Zukunft des Unternehmens finanziell abzusichern.

Was die positive Seite der People-Service-Profit-Philosophie hierbei auszeichnet und so einzigartig macht, ist der geschlossene Kreislauf dieses Systems, in dem die Gewinne erneut in das Unternehmen investiert und unseren Mitarbeitern zugeführt werden.

Wir verdanken unseren Branchenerfolg unseren Mitarbeitern.

Dank unserer PSP-Philosophie sind wir in der Lage, unseren Mitarbeitern ein stimulierendes Arbeitsumfeld zu bieten, damit diese unseren Kunden wiederum hochwertige Dienstleistungen anbieten können.

Wir achten besonders auf das Wohlbefinden unserer Mitarbeiter und schätzen deren Beitrag an unserem Unternehmen.

Unsere Unternehmenskultur


Unsere Kultur liegt uns aus zahlreichen Gründen am Herzen, und wir achten genau deshalb auf unser Verhalten, unsere Handlungen und Aktivitäten in allen Teilen der Welt.

Die FedEx-Kultur und Werte sind ein Meilenstein unseres Erfolges und unserer Entwicklung seit Beginn unserer Geschichte in den 1970iger Jahren.

Zahlreiche Unternehmen begnügen sich damit, unsere Systeme, Infrastrukturen und Prozesse zu kopieren, was uns jedoch auszeichnet, ist die einzigartige und Facettenreiche Unternehmenskultur, die es uns ermöglicht, uns weltweit auf dem Markt durchzusetzen.

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