Customer Success Manager

1 semana atrás


Oeiras, Lisboa, Portugal Cisco Systems Tempo inteiro

Who You Are
This position is for you, the creative, dynamic, driven person with a high EQ and a desire to learn. You're innately curious, compassionate, and organized. You get a kick out of shifting gears all day long and reaching your own goals.

You're passionate about helping others, you love to geek out over new technology or concepts, and you believe in sharing what you learn with those around you.


What You'll Do


As a Customer Success Manager for Cloud Security, you will work with new and existing accounts to ensure they are successful with and delighted by our solution.

You will help onboard, deploy, and drive ongoing utilization, to make happy, successful customers.

You will drive adoption and serve as your customers' advocate within our business, educating them and connecting them with new methodologies and industry developments—all to increase the value our solution delivers to their organization.


Are you good at wearing all the hats? Good This role lets you interact with all parts of the business.

Not only does it require a high-touch customer interface, but it also puts you in direct contact with Product, Sales, Renewals, Marketing, Engineering, UX, and Support.

You will have the opportunity to use, showcase, and grow your account management skills, drive internal changes to better serve our customers, and be part of an amazing team of fun, upbeat, and dedicated Customer Success Managers.


Responsibilities
Establish relationships with customers consistent with the Umbrella customer journey

Track onboarding progress and drive adoption

Identify and track feature requests/bugs

Provide feedback to internal teams on how Umbrella can better serve our customers

Convey relevant features/functionality to customers for their specific business needs

Generate enthusiasm and participation in beta tests, customer events, and customer advocacy opportunities

Help identify and work with account teams on cross-sell and up-sell opportunities

Identify and mitigate churn risk

Skills Required:

2+ years' work experience in an equivalent capacity

Excellent communications skills

A true passion for customers

Self-Starter / High Energy / Positive Attitude / Customer Focused / Detailed Oriented

Bachelor's Degree or equivalent experience

Strong customer service, management, listening, and presentation skills

Ability to balance multiple disparate tasks

Who We Are
We're committed to diversity. If this position excites you, but your qualifications don't perfectly match, please still consider applying. Your unique skills may be exactly what our team needs to excel.

Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.


Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything - people, process, data and things - and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.

Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us #WeAreCisco

U.S.

employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.

We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.

Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

  • Oeiras, Lisboa, Portugal Thales Tempo inteiro

    Location: Paço de Arcos, PortugalIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Thales...

  • Customer Success Management

    1 semana atrás


    Oeiras, Lisboa, Portugal Generix Group Tempo inteiro

    SOBRE A EMPRESAA Generix Group é uma empresa especialista na Supply Chain Colaborativa, Software Saas e Vendas Omnicanal. Os nossos 850 colaboradores garantem um apoio diário a clientes bem conhecidos, líderes na transformação digital da sua Supply Chain. A Generix Group está presente em mais de 60 países, através das suas 9 filiais e rede de...

  • Customer Project Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Cisco Systems Tempo inteiro

    What You ́ll Do: Manage large/sophisticated customer facing projects or multiple projects or takes a business management role in an account or group of accounts. Creation of a project schedule and plan with financial, resource and material requirements. Develops and presents proposals and final agreements. Provides leadership to project staff including...

  • Brand and Customer Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal MSD Tempo inteiro

    An exciting opportunity has arisen for a talented Vaccines Brand and Customer Manager.Being part of our Marketing team, will report directly to the Franchise Lead, and be responsible for developing customer segmentation, strategies and plans relevant to the Brand, representing country customer and brand needs on internal taskforces.Through a focus on...

  • Product Portfolio Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Enterpryze Consulting Ltd. Tempo inteiro

    **Product Portfolio Manager- Working Location:Oeiras, Portugal**- Security Clearance: NATO Secret**- Language:High proficiency level in English language**EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Experience with the NCI Agency implementations of Service Now and EBA Mastering MS Excel and MS Power BI Experience with support to...


  • Oeiras, Lisboa, Portugal Multipessoal Tempo inteiro

    Are you a proactive Business Development Manager? If you excel at showcasing a full B2B product range, this is the right project for you We are hiring a Business Development Manager for a multinational technological company. Define the proper strategy for the assigned vertical markets; Set up a clear customer mapping with target customers; Define which...

  • Business Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Ingram Micro Tempo inteiro

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description:With Ingram Micro, there's no limit. We reach 90% of the world's population serving their technology needs.We accelerate growth and value for our customers, who are the technology channel partners around the world. As their business partner, we provide them with...

  • Product Portfolio Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Vector Synergy Tempo inteiro

    Reference to Our Request No:C002988Statement of WorkRequirement Title:Product Portfolio ManagerRequirements Description:Duties & Role: Based on information from Agency information systems and interviews with Academy Branches, develop:Monthly Academy demand plan Monthly Academy staff plan, including NATO International Civilian (NIC), Military (MIL), Interim...

  • Account Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Jimpisoft Tempo inteiro

    Who we are?Do we already have something for this? If not, suggestion:Jimpisoft/Carpro is a global technology company, delivers comprehensive and reliable fleet management software for rental, leasing and mobility businesses worldwide. With a presence in over 90 countries, supporting market leaders such as Europcar, Enterprise and Volkswagen, Jimpisoft/Carpro...

  • Asset Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Cisco Systems Tempo inteiro

    What You'll Do:You will be responsible for driving business outcomes to the customer by achieving KPI's which have a bearing on the Customer's Risk appetite, Budgeting and Planning & ability to handle Contracts effectively.The Asset Manager will be gathering information about the newly assigned customer, build transparency of the customer Installed Base,...

  • Account Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Alcon Tempo inteiro

    Role OverviewThe Account Manager will be responsible for driving sales, promotion and development plan to reach commercial goals in the Surgical channel for the North Portuguese area.You will have the opportunity to work with some of our well-known brands and to expand our medical equipment and products related to cataract, contact lenses solutions and...

  • Customer Sucess Management

    1 semana atrás


    Oeiras, Lisboa, Portugal Generix Group Tempo inteiro

    Company DescriptionGenerix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating...


  • Oeiras, Lisboa, Portugal Workplace Options Tempo inteiro

    Workplace Options is the world's largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees...

  • Marketing Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Trib3 Tempo inteiro

    Our purpose: We are TRIB3; we bring people together worldwide through next-level workout experiences. We do this through our family of workout studios, our global team of employees & franchise partners and our community of workout warriors. Every member of the TRIB3 family plays a vital role in our mission to build a global fitness community where anyone can...

  • Translation Project Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Acolad Tempo inteiro

    Paço de Arcos, Lisbon, Portugal Language Services FulltimeDescription:Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external language experts.At...

  • Project & Site Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Hitachi Energy Tempo inteiro

    General Information:The Project Execution team are at the heart of our organization, meeting and exceeding customer expectations while helping to build a sustainable and profitable future.The position is for our office in Portugal.Your Responsibilities: Leading the project team with clear guidelines, tasks and milestones Managing all aspects of the project...

  • Cisco Project Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiro

    Cisco Project Manager - Intern (part-time) - September Lisbon Location: Oeiras, Portugal Area of Interest Project or Program Management Job Type Intern *None Job Id Location: Lisbon, Portugal Part-time internship (24-32h/week), flexible working hours. The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our...


  • Oeiras, Lisboa, Portugal Acolad Tempo inteiro

    Paço de Arcos, Lisbon, Portugal Language Services Fulltime- ***Description:Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external language...

  • Project Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Enterpryze Consulting Ltd. Tempo inteiro

    **Project Manager (NCI Academy - Business Planning)- Working Location:Oeiras, Portugal**- Security Clearance: NATO Secret**- Language:High proficiency level in English language**EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Proven experience of service or project management including resource management (people, budgets, time, etc) in a...

  • Sales Manager

    1 semana atrás


    Oeiras, Lisboa, Portugal Thales Tempo inteiro

    Location: Paço de Arcos, PortugalThales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems....