Project Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro
Project Specialist - Transition & Transformations (m/f)

Referencia:
JN -
*
Adicionado em
Sobre os nossos clientes
O nosso cliente é um prestigiado grupo no setor dos Facility Services.

Descriçao da oferta Responsável pela coordenação de projetos de transição de novos contratos nos clientes, por garantir a entrega da proposta de valor negociada, coordenar as equipas da operação e de suporte envolvidas, garantir a conformidade dos requisitos de serviço e os procedimentos da empresa; Ser o interlocutor, no arranque de grandes contratos, com o cliente e com as áreas de suporte, desde comercial, legal, RH, etc.

Principais responsabilidades Coordenar as diferentes equipas da empresa envolvidas no processo de transição, garantindo que as mesmas cumprem o seu papel neste processo; Definir o conjunto de ações e atividades necessárias no processo de transição de contratos e garantir o cumprimento das mesmas dentro dos prazos definidos; Elaborar e comunicar ao cliente reports sobre a evolução do processo de transição; Acompanhar e analisar os SLA's e KPI's do contrato; Organizar e realizar reuniões e workshops com o cliente para definição de estratégias; Assegurar a implementação e seguimento de eventuais novas plataformas digitais e/ou outros procedimentos que venham a ser definidos pela empresa; Implementar, acompanhar e controlar as ações necessárias para a melhoria contínua da satisfação do cliente, bem como para o desenvolvimento do serviço.

Perfil desejado Formação Superior na área de Engenharia; Experiência profissional em funções similares, em gestão de projetos, preferencialmente no setor de Facility Services; Excelentes competências ao nível da coordenação de equipas e projetos, e capacidade para liderar; Conhecimento e experiência na análise e interpretação de indicadores de rentabilidade e análise do desempenho operacional dos contratos; Conhecimento sobre a dinâmica de serviços de limpeza, preferencial; Domínio das ferramentas MS Office, em particular do Excel; Boa capacidade de comunicação e orientação para o cliente, perfil metódico e assertivo; Domínio da língua inglesa, falado e escrito; Carta de Condução (fator eliminatório).

Benefícios adicionais Excelente oportunidade para o seu crescimento e desenvolvimento profissional
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