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Front Office Manager (M/F) - Pestana Rua Augusta:

  • Cidade: Lisboa
    Pestana Rua Augusta: coming soon
Sonhas em fazer uma abertura?

Ambicionas ser embaixador na maior cadeia nacional hoteleira?

O Pestana Rua Augusta procura
Front Office Manager (M/F)


Reporta ao diretor de unidade, responsável pela equipa de receção e por garantir a oferta de um serviço de qualidade mantendo todos os padrões de excelência.

O que oferecemos?

  • Plano de saúde acesso a seguro de saúde;
  • Cartão de descontos e parcerias acesso a descontos exclusivos em unidades Pestana e em diversos outros parceiros;
  • Pestana Academy acesso a programas de desenvolvimento que apoiam na progressão de carreira;
  • Mobilidade de oportunidades internas acesso a mobilidade interna em várias geografias;
  • Apoio à comunidade e voluntariado possibilidade em participar em diversas ações de voluntariado.

Responsabilidades:

  • Planeia os serviços de receção em função de estratégias definidas e recursos disponíveis;
  • Garante o cumprimento de todos os procedimentos necessários;
  • Garantir a receção e o acolhimento de todos os nossos clientes;
  • Gerir eventuais reclamações dos clientes;
  • Garantir que todos os serviços prestados ao cliente são corretamente faturados;
  • Garantir comunicação de qualquer anomalia verificada ou ocorrida com algum cliente;
  • Garantir uma adequada comunicação com os restantes departamentos;
  • Preparação de relatórios de acordo com as necessidades da direção.
  • Experiência que procuramos:
  • Experiência mínima na função ou similar em hotelaria de 4/5 estrelas;
  • Elevado sentido de responsabilidade e rigor;
  • Elevada capacidade de comunicação;
  • Forte capacidade analítica e de organização;
  • Atitude proativa e dinâmica;
  • Apaixonado.
  • Data Limite de Candidatura:
    Segmento de Emprego:Administrative Assistant, Office Manager, Manager, Administrative, Management