Senior Planning Advisor

2 semanas atrás


Lisboa, Lisboa, Portugal LRQA group Tempo inteiro
Job ID:38459

Location:
Lisbon : Av. Da Republica

Position Category:
Administration/Business Support

Position Type:
Employee Regular

Who are LRQA?
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management.

We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.


While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow.

By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.


LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.


Role Purpose:

To manage full CTS process for France, with autonomy over workload to meet business needs, in line with agreed Area and country's strategies and budgets to achieve commercial and operational growth targets and strategies

Key Responsibilities:

  • Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets.
  • Build and maintain good client relationships through proactive communication and action to fulfil client expectations.
  • Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement.
  • Responsible for the accuracy and completeness of client data in LRQA business systems.
  • Develop a good knowledge and understanding of LRQA. products, services, systems and processes on an ongoing basis.
  • Identify and suggest improvements to service delivery processes and procedures.
  • Fluent in French and Good Knowledge of English
  • Good knowledge of Microsoft Office
  • Client Focus
  • Team work
***Diversity and Inclusion at LRQA:We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider.

The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future.

(Group entities).
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