Senior Salesforce Administrator

2 semanas atrás

Lisboa, Lisboa, Portugal PandaDoc Tempo inteiro

In this role, you will:

About the Role:

The Senior Salesforce Administrator is one of the most critical positions on the Business Operations team.

This is a position with an expectation of high caliber Salesforce expertise and a desire to lean in and show your team what good looks like in system administration.

You will be responsible for providing effective and efficient administration in a fast paced environment. The team you will be on is key in the support of company revenue goals and funnel health.

Core Responsibilities:

  • Uplevel our rhythm and rigor in Salesforce (SFDC) administration, delivering Salesforce system support in a repeatable, predictable, and scalable manner for >300 users
  • Work alongside Revenue Operations partners to prioritize health of Salesforce infrastructure including workflows, data integrity, system integrations, API calls, latency and system performance metrics
  • Lead data integrity efforts alongside our Data team to improve CRM data quality, implementing data dictionaries, rules and automation
  • Serve as one of our SFDC SME's providing insight and knowledge to its capabilities and limitations when collaborating on business solutions
  • Proactively address system errors and identify opportunities for technical debt remediation to increase the stability and performance of SFDC
  • Document schemas, structures, and processes in a digestible way
  • Triage project, enhancement, support, and incident requests within an established SLA
  • Work in a location that allows for at least 5 hours of interaction with EST time zone in the United States

Requirements:

  • 3+ years of demonstrated Salesforce (SFDC) administration success
  • SFDC Certifications (Advanced Administrator desired, additional certifications nice to have)
  • Nice to have: experience with DemandTools/ETL tools, IPaaS (Zapier), SOQL, common Sales GTM Managed Packages (Zoominfo, LeanData, etc)
  • Change management experience
  • Demonstrated knowledge of delivering SFDC functionality using agile methods with global resources in a team environment
  • Selfstarter who will leverage expertise and resources to find answers
  • Ability to meet deadlines, handle and prioritize simultaneous requests, and manage coordination with crossfunctional teams in a fast paced environment
  • Ability to make judgment calls to resolve issues with a 'makeithappen' demeanor
  • A desire to implement best practice solutions

Benefits:

  • An honest, open culture that emphasizes feedback and promotes professional and personal development
  • An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
  • 6 self care days
  • A competitive salary
  • And much more

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

Company Overview:

Company Culture:

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events.

And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy.

We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.

Check out our LinkedIn to learn more.

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