Customer Service Representative

1 semana atrás


Porto, Porto, Portugal WireCo WorldGroup Tempo inteiro

Company Description


The Customer Service Representative provides exceptional support to the Steel Commercial Organization and its customers throughout the sales life cycle of our products both domestically and abroad.

Serving both internal and external customers.

This role requires keen attention to detail; excellent oral, written, and interpersonal skills; and a willingness to learn and stay abreast about WireCo, our products, and the market.

This role works in tandem with a highly proficient and enthusiastic Customer Care Team that exemplifies the behaviors of the WireCo Business System (WBS):

  • Teamwork
  • welcomes an environment of inclusiveness and healthy debate that reflects our team's strength
  • Accountable celebrates our successes, learn from failures, avoid excuses, and own the outcomes of our efforts
  • Self-Aware demonstrates an understanding of our strengths and needs, considering how our actions impact others
  • Noble Intent acts in the interests of others, approaching our work with integrity to ensure the best outcome
  • Determined takes initiative, share ideas and find solutions to win and achieve our goals
  • Transparent promotes open and honest communication and constructive feedback for clarity and truth
  • Curious seeks knowledge and outside input to test our way of thinking, challenging the status quo

Qualifications

  • High School Diploma or equivalent degree required
  • At least 3 years in a Customer Support role, preferably working for a manufacturing or industrial company
  • Fluent in English and Portuguese language required; fluent in German language strongly preferred
  • Strong computer skills, with knowledge of Microsoft Office products (Outlook, Word, Excel)
  • Working knowledge of SalesForce
  • Experience with ERP Applications: JDEdwards, Oracle, SAP desirable.
  • Ability to perform in a fastpaced environment balancing multiple tasks at once


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