Senior Onboarding Manager

1 semana atrás


Lisboa, Lisboa, Portugal Guestcentric Tempo inteiro

GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers on all digital platforms.

We are an innovation-focused, entrepreneurial and multicultural company.

We believe in serving our customers really well, working hard - and having fun.

The development of such software requires special people who love creative, challenging, and fast-paced environments.

We operate at a high energy level, and we value work/life balance, delivering fantastic products, world-class customer service, and making a difference in the world of travel.


Position:

We are looking for an Onboarding Manager (full-time) for our
Lisbon office.

Main focus:

Master GuestCentric Systems platform functions and features (Website + Booking Engine delivery) and the integration with external providers, such as PMS's, CRS's, GDS, Payment Gateways, Google Hotel Ads and Channel Managers - in order to assure client's setup.

Customer onboarding it's one of the most important elements (if not the most important) of customer success.

The role of the onboarding specialist is to take a customer from the very first moment of signup to the moment of first success with the Guestcentric product/service.

You, as an onboarding specialist, can make a real difference in the whole business

What will be my responsibilities?

  • Assure the client's platform setup.
  • Identify and implement opportunities for improvement.
  • Manage a large portfolio of customers.
  • Accomplish deadlines.
  • Support team members on daily activities.

Requirements:

Tasks to be accomplished:

  • Deliver effective setups that increase direct bookings and minimize the impact on support.
  • Project management: plan and lead towards the completion of the project tasks, making sure all processes are consistent and aligned with the company values.
  • Review, plan, development, and management of content—written and other media to assure great work delivery.
  • Review websites and perform testing using a combination of manual and automated techniques.
  • Recommend the best setup solutions and educate customers on industry best practices and strategies.
  • Work closely with Web Design.
  • Assist our LAB team to improve setup quality, based on best practices already identified.

Do I have what is required?:

  • Bachelor's degree.
  • Understanding of Digital Marketing principles.
  • Strong written and verbal skills in English, Spanish and Portuguese.
  • Show empathy and care: step into customers' shoes. Understand the customer's story before kicking off the process and show the customer what I already know about it.

You need:

  • Empathy, kindness, positivity, patience, clarity in communication, collaborative and proactive attitude.
  • Strong work ethic, organizational skills, and the ability to work under pressure.
  • Keen to learn new things, and have Excellent problemsolving/judgment skills.
  • A keen eye for aesthetics, highly detailoriented, and always committed to excellence.

Other information:

What we offer:

  • Hybrid Working
  • Great Team Mates
  • Fun time at team buildings
  • Free coffee
  • Health insurance
  • Family and childrenfriendly policies
  • Birthday day off
  • MacBook Laptops for work

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