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Head of Credit Services

3 meses atrás

Lisboa, Lisboa, Portugal Syensqo Tempo inteiro
Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group's transformation.


Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.


The Head of Credit Service Line is a key member of the GBS Leadership Team, with joint responsibility for the leadership of GBS organization.

The position is strongly linked with the Finance Function of the Syensqo Group. The job holder will be part of the Finance Leadership Team in addition to the GBS Leadership team.


The Head of Credit Service Line will be responsible for a direct team of global senior managers and overall leadership of ~60 people worldwide.

The Credit Service Line is accountable for the performance, user satisfaction & compliance of the following scope:

  • Credit Management
  • Cash collection
  • Accounts receivable


This is one of four global services who are designing and implementing end to end services & solutions as Head of Service Line.

Heads of Service Line can effectively cross-collaborate with multiple stakeholders to define the current and future state of Syensqo processes, identifying issues and risks, suggesting mitigation strategies and supporting technology solutions.


This position will be instrumental in implementing the new Credit Service organization and in the design of the next step of transformation towards the full end-to-end process of Order to Cash, while leveraging new digital opportunities.


Performance objectives:

  • World class Credit Process operations in terms of cost/resource optimisation
  • World class automation levels vs industry benchmarks
  • Talent development & capability building
  • Innovation across service scope
  • Jointly deliver on the GBS objectives through collaboration and synergies across the functional areas

Key Responsibilities and General Accountabilities:
As Group Service owner

  • Own, define and drive the implementation of standard services and systems
  • Play an active role in the process process governance, the definition of the respective functional process and translate strategy into tactical plans
  • Support the selection of tools, technologies and systems according to architectural requirements and demands with the use of factbased negotiations
  • Oversee the design, development and implementation of process standardization, harmonization, automation, RPA, AI
  • Enable change management through design and delivery of prototype tools, with other functions and streams to be used in operations accordingly
  • Provide comprehensive expertise for the service areas in line with latest trends in process and technology for operational and local teams
  • As Service Delivery manager
  • Drive GBS priorities and KPI's and relevant elements of GBS roadmap
  • Leverage existing and innovative technologies and identify digital trends to increase and improve performance and compliance and support growth
  • Define, develop and implement the vision and strategy for the Service Area in GBS in line with Global GBS strategy
  • Take ownership of work quality of the team to ensure stable operations as well as a smooth transition of the activities into the delivery centers
  • Deliver services in accordance with established standard processes
  • Assure compliance to the rules and the global compliance requirements accordingly with the level of accuracy defined with the BSA (SLAs)
  • Drive operational productivity and efficiency by providing clear and focused direction
  • Manage the relationship with key users of the processes, understanding user needs and requirements to continuously improve user experience
  • Continuously look for user feedback in order to improve the overall service quality
As Team manager

  • Lead multilocation global operations teams responsible for the endtoend process execution
  • Develop exceptional relationships and strong lines of communication across functions and markets leaders, to allow for effective, ongoing collaboration and successful execution of deliverables
  • Be a role model, lead and coach the GBS team by being a developmental leader, looking for continuously to improve itself/himself/herself
  • Build and lead a focused and resilient team, own and drive team's development
  • Lead, motivate and develop a diverse team of managers and/or experts who lead medium – large sized projects and/or teams with the respective profound process and technical knowledge focusing on the customers experience, implement results and ensure sustainability of solution and team
  • Attract, retain and develop talent within your Service Line, together with the corresponding BSA and the remaining GBS Leadership team.
As transformation champion

  • Be the single point of contact for transformation needs of leaders and provide ongoing communication to sponsors, owners and key stakeholders, to ensure awareness and understanding of objectives, progress and status, in a timely manner
  • Possess a deep understanding of the technical/business aspects of the transformations in order to effectively manage deliverables and resources
  • Use industry and market benchmarks to identify areas for continuous improvement
  • Be highly empathetic to the human side of change and know how to get the broader community onboard with the changes you want to implement
As a GBS leader

  • Jointly own the GBS Strategy and the corresponding transformation roadmap
  • Together with the GBS leadership team, actively look for synergies across service lines in order to improve performance
  • Jointly own the GBS budget
Experience, skills and behaviours

  • Experience of building and transforming services in a Global Shared Service management environment, including change management, digitisation, automation
  • Strong experience in Credit processes and service delivery
  • In depth understanding of a Global Business Services and endtoend Order To Cash processes
  • Experience in process design and process mapping, ideally within Shared Services
  • Set high expectation for services level, drive to continually improve innovative and creative within the strategic mindset of extending the coverage of a shared service
  • Degree in Finance, Management, Business Administration or related areas, or equivalent combinations of educations
  • Minimum of 1015 years of relevant work experience in Credit and Order to Cash function
  • Strong understanding & knowledge of regional and global market landscape
  • Team, project and process management experience
  • Strong leadership inspiring team to look at things differently, embark them in a new vision
  • Embrace stakeholders in the improvement journey leveraging communication skills
  • Delivery focused
  • Ability to provide a clear framework for performance to direct reports/project team
  • Ability to coach, guide and manage a team
  • Experience in coordinating solution governance (incl. build of enterprise model, functional advice for process content), data for the endtoend solution and prioritizing demand
  • Vision and capability to define guidelines for solution build and delivery
  • Experience in designing for and improving process quality, process review and compliance
  • Pro active (engaging & impactoriented) mindset, ability to think endtoend with a global mindset
  • Ability to be selfdirected while working under tight deadlines
  • Ability to work in a fastpaced environment with different international cultures
  • Strong communication (both written and verbal) and facilitation skills (medium and large groups) especially when interacting with different areas of business
  • Be a self aware leader, looking for for further selfimprovement areas
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