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Service & Delivery Coordinator for Social Media Platform (German Speaker)
3 meses atrás
You have a passion for social media, customer service and content moderation? Take this great opportunity to relocate to Lisbon and take the next step in your career. As a Service and Delivery Coordinator, you will be responsible for ensuring a secure and trustworthy marketplace - not only for the users of this worldwide known Social Media Platform, but also for sellers and creators.
TasksYour responsibilities and impact working as a Service & Delivery Coordinator will be:
- Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
- Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.
- Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
- Ensuring user and brand safety through effective content moderation practices.
Skills, qualifications and interests you need to succeed in this role:
- A native-level proficiency in German and a minimum B2 level of English
- A valid Portuguese work permit (required)
- Living in or willing to relocate to Lisbon for an international career and life experience
- Keeping up-to-date with social media trends and practices
- Resilience to sensitive content, demonstrating emotional maturity and professional detachment
- Motivation and commitment to perform the assigned tasks effectively
- Excitement about intercultural communication and embracing the expatriate lifestyle
What's in it for you?
- Type of contract: Unfixed term contract, 30 days probation period
- Working hours: full time (40h/week) Monday- Sunday 9:00-21:00
- Salary conditions: 1.408 € gross/month + 100€ /month + 300 € loyalty bonus every 3 months € signings bonus + performance bonus 120 € from 4th full month + 7€ meal voucher/ day
- Health insurance provided from the beginning
- Paid professional training
- Employee discounts
- Fun and engaging company-wide initiatives
- Excellent work culture
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.
