Customer Service

Há 1 mês

Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Customer Service & Technical Support for Social Media - German speaker Are you looking for a job as a Customer Service & Technical Support for Social Media? Join our team
In this role, you will provide customer service and technical support for hardware products and services. You will be responsible for repairing basic product issues using diagnostic tools. Services will be provided via email, online chat, telephone, and specified social-media platforms in response to contacts from users, including customers and partners.
What you'll do:
Identify, research, and review product issues to determine the best solution/troubleshooting;
Repair basic product issues;
Use diagnostic tools;
Advise on workarounds and best practices to be implemented;
Contribute actively to increase product insight and knowledge base content;
Follow protocol and adhere to guidelines;
Achieve and maintain fully satisfactory performance.
What you'll need:
Fluent level of written and verbal communication skills in German;
Good level of written and verbal communication skills in English (minimum B2);
Customer-oriented with strong decision-making skills;
Excellent communication and good argumentation skills;
Ability to solve technical issues creatively;
Ability to build and maintain positive relationships with customers;
Basic knowledge of Windows and MS Office.
About Teleperformance Portugal:
Teleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine
With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Join us and find your place at Teleperformance Portugal.

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