Service Manager
1 semana atrás
Lisboa
Lisbon, Lisbon, Portugal
Syone is seeking a dedicated Service Manager to join our Professional Services department. As a Service Manager, you will be responsible for overseeing the delivery of
- quality services to our clients, ensuring their satisfaction and success. If you are a proactive leader with excellent communication skills and a passion for delivering
- notch service, we would love to hear from you.
What you'll do:
- Ensure the execution of contracted services according to contractual terms, service levels, and through a continuous process of managing expectations;
- Be the primary responsible for service execution and performance levels, both internally and with the Client;
- Manage communication with clients regarding service execution;
- Manage teams allocated to each client, keeping them aligned with delivery objectives and maintaining their motivational levels, always guiding them towards skill development and engagement, as well as balancing workload;
- Manage the compliance with service levels;
- Manage the scope of the contractual agreement, including changes to it;
- Manage contractual costs;
- Manage escalation processes and prioritize in conflict situations;
- Build and maintain the governance model with all stakeholders involved in the operation;
- Ensure response to issues and complaints;
- Identify and monitor contractual and operational risks;
- Guarantee the continuity and continuous improvement of systems in operation by identifying evolutionary maintenance that adds value to the client's business and new processes that compose service management;
- Manage corrective maintenance and bug fixes according to priority level;
- Financial management of the projects that compose the service;
- Identify and internally signal hiring needs;
- Prepare monthly reports on service execution, including activities and KPIs;
- Schedule, execute, and document service meetings;
- Update internal tools and systems, at both financial and operational levels (ITSM tools such as Service
Track, IT4You, Jira or similar), and document management, within the functions of a Service Manager.
What you will need to bring:
- High sense of responsibility;
- Strong orientation towards risk identification and the construction of corresponding mitigation plans;
- Strong leadership skills to lead teams and client meetings;
- Clear understanding and excellent level of commitment to contractual objectives;
- High level of resilience and stress resistance;
- Previous participation in the development of Service Management processes (focus on ITSM);
- Bachelor's degree or equivalent in Computer Science, Management, or a related field (education and professional experience);
- More than 5 years of experience in the role or in similar positions;
- Extensive knowledge in the IT field;
- Solid knowledge of Service Management functions, particularly in request control processes, SLA and KPI control, and team management of more than 5 people
Nice to have:
- Certifications in Service Management Methodologies (ITIL, ISO20000);
- Knowledge and practice in project management (both waterfall and Agile approaches).
What can Syone offer me:
- Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
- Strong IT training plans;
- Professional evolution with intervention in ambitious technological projects, both national and internationally.
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Syone Tempo inteiroService ManagerLisboa Lisbon, Lisbon, Portugal Syone is seeking a dedicated Service Manager to join our Professional Services department. As a Service Manager, you will be responsible for overseeing the delivery of- quality services to our clients, ensuring their satisfaction and success. If you are a proactive leader with excellent communication skills and...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Askblue Tempo inteiroWe are on the lookout for a creative Service Manager to join our growing team at AskBlue in Lisboa.Growing your career as a Full Time Service Manager is an incredible opportunity to develop useful skills.If you are strong in teamwork, project management and have the right drive for the job, then apply for the position of Service Manager at AskBlue todayA...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Olisipo Tempo inteiroReferência12229_Service Manager_LisbonDescrição:Service ManagerPerfil: At least 5 years of proven professional experience as a Project Manager, Service Architect or Service Manager with focus in IT sector; Solid experience in services and infrastructure environment; Handson in customer management and problem solving skills; Good knowledge and experience...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Winprovit Tempo inteiroWe have a challenge for you - Service Manager - Hybrid Model - Telecommunications SectorWhat we are looking for: IT and Telco Services Manager; Proactive management and monitoring of Incidents, Service Requests and Standard Changes; Ensuring compliance with the SLA and monitoring, and managing the necessary evidence and reports; Ensure the Management of...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Multipessoal Tempo inteiroEstamos a recrutar um Service Manager para uma empresa especializada em Tecnologia e Gestão, que oferece soluções inovadoras e serviços de IT a nível nacional e internacional. Supervisionar a prestação de serviços de IT e garantir a satisfação do cliente; Manter um relacionamento próximo com os clientes e entender as suas necessidades; Gerir...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Olisipo Tempo inteiroReferência13297_Service Manager_LisboaDescrição:Service ManagerPerfil: Bachelor's degree in computer science/engineering, information technology, or relevant experience; 3 to 4 years of proven working experience as a Service Manager in the information technology sector; Working knowledge and experience in Service Management; Knowledge in IT...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal AskBlue Tempo inteiroA Askblue é uma empresa de consultoria e serviços de TI, oferecendo soluções inovadoras nos setores de banca, seguros e telecomunicações que se encontra a recrutar Service Manager para gerir equipa interna e toda a sua operação em reputado cliente no setor da bancaLocalização:Lisboa, Portugal (Regime Híbrido) Responsabilidades: Supervisionar a...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal askblue Tempo inteiroA Askblue é uma empresa de consultoria e serviços de TI, oferecendo soluções inovadoras nos setores de banca, seguros e telecomunicações que se encontra a recrutar Service Manager para gerir equipa interna e toda a sua operação em reputado cliente no setor da bancaLocalização:Lisboa, Portugal (Regime Híbrido) Responsabilidades: Supervisionar a...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Teamtailor-Ats-Organic Tempo inteiroWe are hiring a persistent Service Manager to join our inspiring team at teamtailor-ats-organic in Lisboa.Growing your career as a Full Time Service Manager is a great opportunity to develop exceptional skills.If you are strong in adaptability, cooperation and have the right personality for the job, then apply for the position of Service Manager at...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Winning Tempo inteiroNa WINNING CONSULTING procuramos um Service Manager,** para se juntar à nossa equipa de consultoria num projeto importante em Lisboa - Híbrido (flexível).TAREFAS/FUNÇÕES Garantir a qualidade do serviço (por exemplo, gestão de incidentes, problemas, desempenho, capacidade ou escalonamento); Ponto de contacto para o respetivo serviço ou processo;...
-
Service Manager Pleno
1 semana atrás
Lisboa, Lisboa, Portugal Next Engineering Tempo inteiroProcuramos qualidade e força de vontade Gostas de partilhar, celebrar o sucesso em conjunto? Escutas, pensas e propões? Utilizas o inesperado para ter sucesso? Gostas de inspirar os outros com a tua atitude? Be the NEX T Service Manager Pleno Licenciatura em Tecnologias de Informação ou similar; Pelo menos 3 anos de experiência como Service Manager; ...
-
Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal WTW Tempo inteiroService Delivery ManagerLisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Olisipo Tempo inteiroReferência11882_Service Manager_LisboaDescrição:Service ManagerPerfil:Procuramos um Service Manager para integrar um projeto na área de Lisboa. Capacidade de analise e relacionamento entre tarefas, planeamento, organização e de desempenhar tarefas dentro e fora da rotina normal; Conhecimentos de Sistemas Operativos Windows e Linux e de SQL e/ou Bases...
-
Manager, Consulting Services
1 semana atrás
Lisboa, Lisboa, Portugal CloudFlare Tempo inteiroAvailable Locations:Lisbon or Remote Portugal Manager, Consulting Services, Professional Services Overview: We are seeking a highly motivated and experienced Manager, Consulting Services for Professional Services who will be responsible for the technical delivery of consultative and hands-on-keyboard implementation and migration services for enterprise...
-
Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiroThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Multipessoal Tempo inteiroEstamos a recrutar um Service Manager para uma empresa especializada em Tecnologia e Gestão, que oferece soluções inovadoras e serviços de IT a nível nacional e internacional. Supervisionar a prestação de serviços de IT e garantir a satisfação do cliente;Manter um relacionamento próximo com os clientes e entender as suas necessidades;Gerir...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Multipessoal Tempo inteiroEstamos a recrutar um Service Manager para uma empresa especializada em Tecnologia e Gestão, que oferece soluções inovadoras e serviços de IT a nível nacional e internacional. Supervisionar a prestação de serviços de IT e garantir a satisfação do cliente; Manter um relacionamento próximo com os clientes e entender as suas necessidades; Gerir...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal WIRE IT Tempo inteiroWIRE IT é uma empresa global especializada em serviços de TI. Somos apoiados por uma equipa com vasta experiência e que conhece o mercado de TI, permitido aos nossos clientes tomar as melhores decisões e atingir os seus objetivos.Procuramos, de momento, um Service Manager para se juntar à nossa equipa.Requisitos: Licenciatura Engenharia Informática ou...
-
Service Manager
1 semana atrás
Lisboa, Lisboa, Portugal Olisipo Tempo inteiroProfile:Educational Background:Bachelor's degree in computer science/engineering, information technology, or relevant experience; Experience:3 to 4 years of proven working experience as a Service Manager in the information technology sector; Skills:Working knowledge and experience in Service Management; Knowledge in IT Infrastructure, Applications, Cloud...
-
Service Manager
Há 7 dias
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
