![KANTAR](https://www.net-empregos.com/img/logos/logo_novo_sqare_new.png)
Service Catalogue Manager
1 semana atrás
We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets.
By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.
Job DetailsJob Description:
We, at Kantar, as part of the growth of the Technology Services department, are looking for a highly skilled and meticulous professional to join our team as an ITIL Service Portfolio Catalogue Manager.
In this role, you will be responsible for handling the service portfolio catalogue, ensuring the accuracy, completeness, and availability of information related to our organization's services.
Your main objective will be to maintain a comprehensive and up-to-date catalogue that reflects our service offerings and enables effective decision-making.
Responsibilities:
- Service Portfolio Management: Develop and maintain the service portfolio catalogue, including service descriptions, service level agreements (SLAs), service performance metrics, and associated documentation.
- Catalogue Maintenance: Regularly update the service portfolio catalogue to reflect changes in service offerings, pricing, SLAs, and other relevant information. Ensure accuracy, consistency, and completeness of all catalogue entries.
- Collaboration: Work closely with multifunctional teams, including service owners, service delivery managers, product managers, and other partners to gather service information and updates. Collaborate with requestors to ensure alignment between the catalogue and the organization's strategic objectives.
- Documentation and Reporting: Create and maintain comprehensive documentation related to service offerings, including technical specifications, user guides, and servicelevel reports. Generate regular reports on service performance, trends, and customer satisfaction.
- Continuous Improvement: Find opportunities for process improvements and optimization within the service portfolio management function. Implement best standard methodologies to improve the efficiency and effectiveness of catalogue management processes.
- Stakeholder Communication: Act as a key point of contact for internal and external partners regarding service cataloguerelated inquiries. Provide timely and accurate information, address concerns, and facilitate communication between different teams and departments.
- Compliance and Governance: Ensure compliance with relevant ITIL standards, policies, and regulatory requirements in managing the service portfolio catalogue. Implement governance mechanisms to maintain data integrity and security.
Qualifications:
- Relevant certifications such as ITIL Foundation or ITIL Service Lifecycle/Service Capability modules are highly desirable.
- Shown experience in service portfolio management, catalogue management, or a related role in an IT service management environment.
- Indepth knowledge of ITIL framework, processes, and standard methodologies.
- Solid understanding of service lifecycle management, including service design, service transition, and service operation.
- Good interpersonal skills with outstanding attention to detail.
- Proficient in documentation and reporting, with the ability to communicate sophisticated information in a clear and concise manner.
- Strong analytical and problemsolving abilities.
- Effective communication and interpersonal skills, with the ability to collaborate with diverse partners.
- Familiarity with IT service management tools and systems (ServiceNow would be advantageous)
- Selfmotivated and able to work independently with mínimal direction.
- Champions a culture of diversity & inclusion, seeking to build an outstanding distributed team.
Why join Kantar?
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
-
Service Lifecycle Manager
1 semana atrás
Porto, Porto, Portugal Flutter Entertainment Tempo inteiroBlip is a top-of-the-edge Portuguese IT company, focused on software engineering solutions for sports betting and gaming.As part of the Flutter Entertainment group, we are an essential piece of the business, delivering safe and entertaining websites, mobile apps, and retail systems for over 7.6 million monthly customers around the globe.Creating safe and fun...
-
Service Lifecycle Manager
1 semana atrás
Porto, Porto, Portugal Flutter Entertainment Tempo inteiroBlip is a top-of-the-edge Portuguese IT company, focused on software engineering solutions for sports betting and gaming.As part of the Flutter Entertainment group, we are an essential piece of the business, delivering safe and entertaining websites, mobile apps, and retail systems for over 7.6 million monthly customers around the globe.Creating safe and fun...
-
Iot Service Manager
1 semana atrás
Porto, Porto, Portugal IWG Tempo inteiroIoT Service Manager:(Portugal):About IWG:We're changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour's...
-
Service Manager
1 semana atrás
Porto, Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreiraEncontramos 34 vagas para Vagas de emprego service-managergerman-speaker .Listando de 1 até 30 Função: Service Manager - German speakerEmpresa: AubayTipo: n/dContrato: Contrato a termo, Contrato sem termo, Prestação de ServiçosLocalidade: LisboaFunção: Project Manager (Spanish Speaker)Empresa:...
-
Service Manager
1 semana atrás
Porto, Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreira Encontramos 34 vagas para Vagas de emprego service-managergerman-speaker.Listando de 1 até 30 Função:Service Manager - German speakerEmpresa:AubayTipo:n/dContrato:Contrato a termo, Contrato sem termo, Prestação de ServiçosLocalidade:Lisboa Função:Project Manager (Spanish...
-
Guest Service Manager
1 semana atrás
Porto, Porto, Portugal Pestana Hotel Group Tempo inteiroGuest Service Manager (M/F) - Pestana Porto Santo:Cidade: Porto SantoO Pestana Hotel Group encontra-se a recrutar para a função de Guest Service Manager (M/F) para o Pestana Porto Santo.Requisitos: Experiência mínima na função de 2 ano em hotelaria de 5 estrelas Gosto pelo contacto com o cliente Competências de gestão de reclamações Elevados...
-
Service Manager
1 semana atrás
Porto, Porto, Portugal Noesis Tempo inteiroService Manager / IT Project ManagerPorto Porto, Porto District, Portugal Noesis is looking for candidates with the following profile:Main Tasks and Responsibilities:Ensure the execution of the contracted services, according to contractual terms, service levels, and following a continuous process of expectations management; Work as a service focalpoint,...
-
Service Manager
1 semana atrás
Porto, Porto, Portugal Expleo Tempo inteiroOverview:Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we're able to fast-track innovation through each step of your value...
-
Host Service Manager
1 semana atrás
Porto, Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreiraEncontramos 14 vagas para Vagas de emprego host-service-manager .Receba alerta de vagas em seu email. Registre-se agoraFunção: Service ManagerEmpresa: Neotalent ConclusionTipo: Full-timeContrato: Contrato sem termoLocalidade: LisboaFunção: Technical Service ManagerEmpresa: Crossjoin SolutionsTipo:...
-
Service Manager
1 semana atrás
Porto, Porto, Portugal AxiansPT Tempo inteiroNa AXIANS procuramos o talento certo, para o lugar certo. Trabalhamos diariamente para envolver as nossas pessoas num ambiente colaborativo e inclusivo, com uma cultura de proximidade. Faz também parte da nossa cultura a preocupação com o meio ambiente e a realização de ações de responsabilidade corporativa social e ambiental.O CARGO: Procuramos um...
-
It Service Manager
1 semana atrás
Porto, Porto, Portugal Optimizer Tempo inteiroCandidatura a: IT Service Manager Nome Email Mensagem CurriculumPDF Escolher Ficheiro teste Concordo com a Política de privacidade #J-18808-Ljbffr
-
IT Service Manager
1 semana atrás
Porto, Porto, Portugal Optimizer Tempo inteiroCandidatura a: IT Service ManagerNome Email Mensagem CurriculumPDF Escolher Ficheiro teste Concordo com a Política de privacidade#J-18808-Ljbffr
-
Host Service Manager
1 semana atrás
Porto, Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreira Encontramos 14 vagas para Vagas de emprego host-service-manager. Receba alerta de vagas em seu email.Registre-se agora Função:Service ManagerEmpresa:Neotalent ConclusionTipo:Full-timeContrato:Contrato sem termoLocalidade:Lisboa Função:TechnicalService ManagerEmpresa:Crossjoin...
-
Service Manager
1 semana atrás
Porto, Porto, Portugal AxiansPT Tempo inteiroAt AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.This could be your opportunity to join a...
-
Service Delivery Manager
1 semana atrás
Porto, Porto, Portugal SBM Offshore Tempo inteiroReq Id:11857Job Family:ITLocation:Porto, PT, Our Vision. SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.Our Profile. We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading...
-
Service Manager
1 semana atrás
Porto, Porto, Portugal GLOBAL BUSINESS PT Tempo inteiroDans le cadre de son développement, Global Business Portugal à Porto spécialisé dans la télécommunication recrute pour le poste de service manager (m/F)missions:Clients:- mettre en service et former les clients au déploiement de solution de sécurisation des smartphone, de type MDM (Mobile Devices Management) Airwatch ou MobileIron ou Cisco Meraki-...
-
It Service Manager Region Europe West
1 semana atrás
Porto, Porto, Portugal Linde GmbH Tempo inteiroIT Service Manager Region Europe West (m/f/d)Porto Porto, Porto District, Portugal IT Service Manager Region Europe West (m/f/d) Porto, Portugal, Pullach nearby Munich. Germany or Barcelona, Spain | req15641 What you will enjoy doing As IT Service Manager Region Europe West (REW), it will be responsible for all services provided to our service consumers and...
-
Service Manager
1 semana atrás
Porto, Porto, Portugal Adidas Tempo inteiroIT service management is the craft of implementing, managing, and delivering IT services to meet the organization's needs. It ensures that the appropriate mix of people, processes, and technology is in place to provide value. As an HR & Workplace Service Manager, you will manage external Teams supporting the day-to-day operations of global HR systems and...
-
Service Integration Manager
1 semana atrás
Porto, Porto, Portugal Logic Tempo inteiroJob Information:Geo/Territory EMEAWork Experience 710 yearsJob Opening Status InprogressState/Province PortoIndustry RetailCity PortoCountry PortugalZip/Postal Code The Service Integration Manager is a leadership role that is responsible for translating the business needs of the client into an actionable vision for the project team to deliver. They are...
-
Service Integration Manager
1 semana atrás
Porto, Porto, Portugal Logic Information Systems Tempo inteiroThe Service Integration Manager is a leadership role that is responsible for translating the business needs of the client into an actionable vision for the project team to deliver. They are responsible for establishing current, transition, and future state architectures that align to the business objective roadmap. This resource can be macro (strategic) or...