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Technical Customer Support
2 meses atrás
Do you have advanced knowledge of Norwegian?
In this project you can help users of one of the world's largest search engines.
Interested?
responsabilidades chave
ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social messaging channels (as assigned);
ability to adapt the brand's voice and tone for interactions on both private (phone /email /chat /messaging channels) and public (social, forums, ecommerce reviews) channels;
respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests , document relevant case information;
competências
fluency in both Norwegian and English, spoken and written;
preferably previous working experience in a call center;
high school diploma or a higher education degree;
experience in technical Troubleshooting (preferable)
principais benefíciosWhat do we have for you?
- base salary of 1500€/month;
- performance bonus up to 120€/month;
- meal Allowance of 7.23€ per day;
- health Insurance;
- schedule: monday to friday, between 8am and 5pm
- 2 days off: saturday and sunday
Location: Lisbon (Oriente)
