Second Line Technical support- Banking Sector
4 semanas atrás
Join a dynamic and proactive team, providing high-quality technical support in the banking sector.
You will be responsible for second-line technical support via telephone, including registering, monitoring, resolving, and/or redirecting tickets in the ITSM solution (ServiceNow) to specialized teams; ensuring resolution of desktop computing services, printing, peripheral devices and mobility, desktop software distribution, email/messaging, and collaborative tools.
Profile:
Experience in second-line support - technical support (mandatory requirement), ideally Banking/Financial Market
Proficiency in the use of Windows and AS400 information systems (mandatory requirement)
Secondary education level
Previous experience in the banking sector
Proficiency in the English language
Knowledge of Windows password unlocking
Knowledge of Bitlocker
We Offer:
Salary package:
Base Salary + Meal Allowance
Monthly attendance bonuses
Collaborative and stimulating work environment
Fixed working hours:
Monday to Friday from 8am to 7pm
Seize this opportunity and send your CV to @ with reference Helpdesk_2
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