Associate Director

3 semanas atrás

Lisboa, Lisboa, Portugal Adecco Recruitment Tempo inteiro

Adecco Recruitment is hiring an Associate Director (M/F) for a multinational management consulting, information technology, and outsourcing company in Oeiras.

Job Profile Summary

Oversee all work delivered through a global, regional, or center service delivery operation, including managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and met operational and financial commitments.

Support the sales process, as needed, by participating in the solution design. Support sales opportunities and delivery of the solution by leveraging the Companys full capabilities. Build client relationships in collaboration with the Client Account Leadership team. Lead the service delivery strategy across one or more client portfolios. Manage service delivery quality and cost.

Plan, deliver and execute one or more projects and programs for the Company or its clients, ensuring appropriate resources are mobilized and programs/projects/portfolios meet operational, contractual, and economic commitments.

Job Description
EMEA Delivery Lead for a team of 2500 people, located across multiple sites in Europe. The role is based out of Lisbon for Trust & Safety EMEA Lead.

  • Manage endtoend operations for client deals and delivery capabilities for a complex offering;
  • Own service quality, cost, and leadership of delivery teams;
  • Contribute to solution development, growth and sales;
  • Monitor delivery of a program, project, or managed service;
  • Work with project managers to determine project plan, timeframe, and estimates;
  • Manage workload to ensure even distribution of responsibilities;
  • Ensure tasks and deliverables are in accordance with the statement of work and service level agreement;
  • Monitor delivery performance and quality using metrics and status reporting;
  • Communicate across multiple stakeholders to manage expectations, accountability and impact;
  • Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments;
  • Manage people engagement, recruiting and staffing to optimize delivery targets;
  • Serve as the primary client contact for service level or other contracted metrics and take responsibility for issue resolution globally;
  • Involved in setting strategic direction and establishing short long term goals for client projects;
  • Interact with senior management at client and within the Company across locations, including negotiating or influencing significant matters;
  • Broad latitude in decision making and determining objectives and approaches to critical projects;
  • Manage large global teams and work efforts at client and the Company locations;
  • Monitor forecasted and actual service levels proactively to ensure noiseless delivery;
  • Assume responsibility for oversight of planning of financials;
  • Oversee processes and establish best practices, policies, and guidelines as well as being able to take initiative in adapting these to ever changing organizational needs;
  • Drive organizational changes globally;
  • Key contact point to work with other internal functions;
  • Escalation point for all verticals;
  • Drive Insights, innovation governance and issue risk management;
  • Drive process changes and provide regular updates as per client reporting requirements;
  • Resource management and people development.
Basic Qualifications

  • Minimum 15 years of experience in a client facing role;
  • Minimum of 12 years of team management experience;
  • Minimum 12 years of experience managing teams in an outsourced operations global and multilingual;
  • Management of large teams upward of 1500 people;
  • Multi party management i.e. subcontractors, client, other vendors etc.
Preferred Qualifications

  • Bachelors degree;
  • Experience designing, implementing, and running service and support model;
  • Experience in the social media industry;
  • Content moderation experience;
  • Outsourcing operations experience;
  • Experience leading a global team;
  • Experience with workforce management tools or systems.
Professional Skills

  • Strong customer service focus, ability to manage a large team to include management of supervisory personnel;
  • Ability to convert opportunities into solutions;
  • Ability to work in a fast paced and deadline driven environment;
  • Proven ability to build, manage and foster a teamoriented environment;
  • Proven ability to work creatively and analytically in a problemsolving environment;
  • Excellent communication written and oral and interpersonal skills;
  • Excellent leadership and management skills;
  • Experience in developing establishing processes and enforcing adherence to processes policies;
  • Ability to lead by influence with regards to change management, process revision, policy compliance adherence, etc.;
  • Ability to quickly become proficient in client processes and related systems;
  • Demonstration of ability to meet SLA s metrics;
  • Revenue financial management;
  • Strong communication skills;
  • Excellent negotiation, mediation and conflict management skills;
  • Excellent business acumen;
  • Creativity focused on cost reduction & service improvement opportunities;
  • Change management experience;
  • Service focused with ability to meet targets on a continuing basis;
  • Ability to be flexible and work analytically in a problem solving environment;
  • Excellent communication written and oral and interpersonal skills;
  • Strong supervisory, coaching and project management skills;
  • Proven record on continuous improvement.
Candidate-se aqui

  • Manager, Clinical Data Management

    3 semanas atrás

    Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

    Job ResponsibilitiesProvide line and functional management of Data Management technical experts, with a team size of around 15-20 people.Manage and prioritize resource assignments, as well as workload management across Technical Design and SAS Programming teams ensuring project milestones are met according to agreed timelines with high quality.Monitor and...

  • Senior Scientist, Safety Analysis Scientist

    2 semanas atrás

    Lisboa, Lisboa, Portugal J&J Family of Companies Tempo inteiro

    Senior Scientist, Safety Analysis Scientist WDescriptionEssential Job Duties and ResponsibilitiesThe Senior Scientist Safety Analysis Scientist (SAS) provides scientific expertise and leads the safetyassessment of assigned products. The Senior Scientist SAS, in partnership with the Medical SafetyOfficer (MSO), is responsible for the preparation of scientific...

  • EMESA L&D Senior Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOYou own, manage and lead L&D projects impacting EMESA's Consulting Teams, including Speciality Business. This may include identifying apprenticeship gaps of specific cohorts and designing growth opportunities for our BCGers. Leading, designing and implementing L&D projects includes defining learning objectives, content, communication plans,...

  • Commercial Director

    Há 5 dias

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    Associate - Small Molecule at Mantell Associates Mantell Associates is partnered with an innovative Pharmaceutical organisation in their search for a Commercial Director. Commercial Director - Responsibilities: Define and develop the strategy to consolidate and scale up OTC business in Europe Work with country General Managers, Commercial Directors, Sales...

  • Saint Laurent Stock Associate

    Há 2 dias

    Lisboa, Portugal Saint Laurent Portugal Tempo inteiro

    Description ROLEReporting to the Store Director, the Stock Associate contributes to increase store turnover by participating to the merchandise flow management within the store and strictly follow all internal procedures in terms of logistics.MISSIONA Business Developer:Follow-up and control the monthly turning inventories and specific action plansPrepare...

  • SAINT LAURENT Stock Associate

    Há 3 dias

    Lisboa, Portugal Saint Laurent Portugal Tempo inteiro

    Description ROLE Reporting to the Store Director, the Stock Associate contributes to increase store turnover by participating to the merchandise flow management within the store and strictly follow all internal procedures in terms of logistics. MISSION A Business Developer: Follow-up and control the monthly turning inventories and...

  • Sales Associate

    4 semanas atrás

    Lisboa, Portugal Code for All Tempo inteiro

    **About us** ℹ️ We've been recognized with the prestigious PME Líder award from Santander and IAPMEI for our financial excellence and honored as Outsystems Partner Of The Year in 2022 for our collaboration with the low-code platform. Additionally, we were named one of the top 100 European digital champions by The Financial Times in 2018, solidifying...

  • Campus Recruitment Associate Manager

    4 semanas atrás

    Lisboa, Portugal Indie Campers Tempo inteiro

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform,...

  • Business Development Associate

    4 semanas atrás

    Lisboa, Portugal SecurityScorecard Tempo inteiro

    **About SecurityScorecard**: Funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV, Riverwood Capital, and others with over $290 million in funding, SecurityScorecard is the global leader in cybersecurity ratings and the only service with over 2M+ companies continuously rated. Founded in 2013 by security and risk...

  • Corporate / M&A - Junior Lawyer

    2 semanas atrás

    Lisboa, Portugal Robert Walters Plc Tempo inteiro

    Our client is a professional Law Firm in Portugal. They are currently seeking a talented Junior Associate to join the Corporate / M&A department. This lawyer will have the opportunity to join a dynamic team with an outlined career progression plan.About the Job:Active collaboration in the Corporate / M&A department:Must have xperience with mergers and...

  • Senior Scientist, Safety Analysis Scientist

    2 semanas atrás

    Lisboa, Portugal Johnson And Johnson Tempo inteiro

    Essential Job Duties and Responsibilities The Senior Scientist Safety Analysis Scientist (SAS) provides scientific expertise and leads the safety assessment of assigned products. The Senior Scientist SAS, in partnership with the Medical Safety Officer (MSO), is responsible for the preparation of scientific safety analysis and evaluations, which are required...

  • H2 Regulation and Gov Affairs Associate for Europe

    4 semanas atrás

    Lisboa, Portugal EDP Renováveis Tempo inteiro

    EDP is a global energy company, which leads based on the values of Innovation, Sustainability, and Humanization. Using the technology of the future, we create solutions that are highly focused on the needs of our people and our customers, never neglecting our role and contribution to society. **Workplace**:Portugal or Spain Under the guidance of H2BU's...

  • Client Experience Coordinator

    2 semanas atrás

    Lisboa, Portugal Blueground Tempo inteiro

    We are looking to recruit aClient Experience Coordinator (Native-like Portuguese Speaker) based in Greece or Portugal to join our centralized client experience department and supporting Athens operations. The role is a great opportunity for a hard-working and talented person to gain real insight into the hospitality industry. If you're someone who possesses...

  • Market Access, Policy

    4 semanas atrás

    Lisboa, Portugal Organon Tempo inteiro

    **Job Description**: Therefore, we are currently looking for a: **Market Access, Policy & Communications Lead (Associate Director Level)** This role is based in Lisbon. **Purpose of the role** As Market Access, Policy & Communications Lead you will be part of Organon's Leadership Team in the Portuguese subsidiary. Working closely with the Managing...

  • Sales Play Program Manager

    4 semanas atrás

    Lisboa, Portugal NielsenIQ Tempo inteiro

    Nielsen is looking for a Sales Play Program Manager to join our Revenue Operations Team. The Program Manager will report to the Director of Global Sales Plays and will be responsible for leading a group of cross functional associates across the organization through the creation of a sales play - a coordinated set of marketing & sales actions to create and...

  • Emesa L&d Senior Manager

    Há 7 dias

    Lisboa, Portugal Boston Consulting Group Tempo inteiro

    **WHAT YOU'LL DO**: You own, manage and lead L&D projects impacting EMESA’s Consulting Teams, including Speciality Business. This may include identifying apprenticeship gaps of specific cohorts and designing growth opportunities for our BCGers. Leading, designing and implementing L&D projects includes defining learning objectives, content, communication...