Customer Advisor for Streaming Platform
Há 1 mês
Do you want to work with a company that is shaping the future of global entertainment?
Then you should consider this excellent opportunity in Lisbon
You will be part of a dynamic work environment alongside amazing colleagues.
Your responsibilities and impact as a Customer Advisor for a Streaming Platform will include:
- Handling customer inquiries through social media, email, chat, and phone (70% written & 30% verbal support)
- Assisting customers with subscription queries, invoicing, and troubleshooting
- Identifying and resolving issues
- Offering support for software functionality
- Ensuring high levels of customer satisfaction
- Recording data in the CRM system
- Providing additional support as needed
- Being a team player and contributing to team and project success
- Work hours: Monday to Sunday 8 AM to 9 PM (8 hours)
- Competitive salary: 1100€ gross/month (paid 14x) + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + transportation cost reimbursement + Private Health Insurance and dental plan (after six months)
- For non-Portugal residents: reimbursement (up to 400€) of the initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay)
- WFH option available
- Opportunity to be part of a challenging and dynamic environment
- Possibility to work with top industry brands
- A diverse and international work setting
- Fully covered training, professional growth, and career advancement
Established by 2 French entrepreneurs in 2000, the Company has evolved into an international Customer Experience Specialist, operating globally with a considerable workforce.
In their Lisbon office, they manage customer service for some of the world's leading brands.
Skills, qualifications, and interests needed for success:The company values soft skills and is open to candidates from various educational backgrounds as they provide comprehensive training. Do you have a customer-focused approach, strong communication skills, proactive attitude, and enjoy teamwork? If so, this role might be the right fit for you.
- Must be a native German speaker + proficient in English
- Seeking an opportunity to work abroad
- Highly motivated and dedicated to work
- Proficient in written German
- Enjoys collaborating with diverse nationalities
- Sales/Commercial background is a bonus
- Prior experience in Customer Service or credit recovery is advantageous
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