Russian/Ukrainian Gaming Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Workster Tempo inteiro

Workster is looking for talented Russian and Ukrainian speakers to join our clients dynamic customer service team for Gaming Industry, located in Lisbon.

This is an excellent opportunity to represent some of the world's leading companies across various industries and provide exceptional service.

Your Responsibilities

Provide customer support via email and chat for players in both Russian and Ukrainian
Assist with inquiries about account and payment processes;
Resolve login and registration difficulties;
Restore and modify emails, phone numbers, and other account information;
Handle hacked accounts and restore characters;
Address questions about the reward program;
Answer queries about tokens and pre-paid game cards;
Handle any payment-related inquiries and process refunds;
Professionally manage customer data.

Your Qualifications

C1 level (written and spoken) Russian and Ukrainian
B2 level of English
Gaming knowledge or interest is a big plus
Experience in customer support, online or in person, is desirable
Excellent written and verbal communication skills
Resourceful and stress-resistant personality that can adapt and stay calm in all situations

The Offer

Accommodation in one of our client's apartments;
Reimbursement of the initial flight;
Free annual return flight to your home country;
Free Portuguese language courses, water sports, soft treks (or hiking tours) and much more for anyone interested;
An international career in a multicultural environment;
The opportunity to work with leaders in various sectors;
Intensive training to become familiar with the product and the customer;
Long-term growth opportunities;
Private health insurance after 6 months of employment.


Send your application and contact details now to @ Keywords: Russian/Ukrainian Player Support Specialist, Workster, Russian speakers, Ukrainian speakers, Customer service team, Gaming industry, Lisbon, Customer support, Email support, Chat support, Account inquiries, Payment processes, Login issues, Registration difficulties, Account modification, Hacked accounts, Character restoration, Reward program, Tokens, Pre-paid game cards, Payment-related inquiries, Refunds, Customer data management, C1 level Russian, C1 level Ukrainian, B2 level English, Gaming knowledge, Customer support experience, Communication skills, Resourceful, Stress-resistant, Adaptable, Calm, Accommodation, Flight reimbursement, Annual return flight, Portuguese language courses, Water sports, Hiking tours, International career, Multicultural environment, Sector leaders, Intensive training, Long-term growth, Private health insurance.



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