Hebrew Content Moderation

2 meses atrás

Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

Schedule: full-time, in rotative shifts between 7h and 23h

Days off: Typically consecutive, but one week each month (on average) they can be separated to align schedules.

Location: LACS Santos, Lisbon

About the role

Content Moderators play an important role in ensuring the safety of online communities against harmful user generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe and inclusive environments for everyone.

Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment and sexually explicit content.

At Cognizant, we are committed to the safety and well-being of our employees. As part of our benefits, we proactively provide evidence-based wellbeing solutions for employees working within the critical role of content moderation. Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring and support. We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.

We can't wait for you to join our team

Day to Day Responsibilities:

  • Reviewing potentially sensitive content, sometimes involving graphic, discriminatory or otherwise disturbing subjects on text or video formats.
  • Review user flagging reports regarding website content
  • Understand and remain up-to-date with client's policies and guidelines
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community

What we look for:

  • Hebrew language native or proficiency level + B2 English
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Experience with social networking (or similar programs) and internet savvy
  • Interested in social media and current events (trending topics, viral news etc.) and with a good understanding of local culture of the language market
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Be organized and able to manage time and tasks efficiently
  • Have a neutral mindset towards different content that needs classification, regardless of the content itself
  • Result-oriented, self-motivated, independent and inquisitive
  • Able to thrive in team oriented environment

We offer:

  • Base salary + bonuses
  • Paid training and contract
  • Relocation package (for illegible candidates moving to Lisbon from abroad)
  • Training and development opportunities
  • Private health insurance including close family (Spouse + children free of charge)
  • Life insurance
  • Child benefits such as Nursery Voucher and Student Voucher
  • Employee Assistant Program (EAP) to promote wellbeing of employee's (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/"Dia platino" service)
  • Discount membership and access various gyms across Portugal
  • Various corporate discounts available through partnership between Cognizant and other partners such Pestana Hotels, Carnext, Huawei, Apple, MEO,
  • In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily.

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