Customer Support for Online Video Streaming platform

4 semanas atrás

Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

Embrace the future

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.

REQUIREMENTS

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environmentGood communication skills, both verbal and oralExcellent German native level written and spoken communication skillsFluency in EnglishProactive attitude and strong team-spiritBe organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organismStrong attention to detail and a desire to deliver accurately, efficiently and to a high standardAbility to handle not only to handle customers emotions, but also being able to empathize with the client's caseOpenness to work flexible hours as required (may include evenings, weekends and/or holidays)Office based on Lisbon Valid Legal Work Permit

RESPONSIBILITIES

You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunchProvide general and technical support to customers who use any of our client's paid productsEscalate complex problems according to defined procedures

OUR OFFER

Pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path Training & development opportunities Competitive salary & relocation allowance*

*Relocation applicable only for international candidates joining us from abroad

  • B2B Customer Support for Online Video Streaming platform

    Há 7 dias

    Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Embrace the future Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...

  • Customer Support for Online Video Streaming platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Embrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...

  • B2C Customer Support for Online Video Streaming platform

    Há 1 mês

    Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Embrace the future Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...

  • Customer Support for Online Video Streaming platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Embrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...

  • Customer Support for Online Video Streaming Platform

    Há 7 dias

    Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Embrace the future Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...

  • Customer Service for Online Video Platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Please apply only if you hold EU citizenship or valid work permit for PortugalStarting date: Mid JulyQuality and Service is what it's all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon Your responsibilities and impact as a Customer...

  • Customer Service for Online Video Platform

    3 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    You are interested in social media and you like to help customers in a professional way?This famous online video platform is looking for you to join their customer service specialist team in sunny Lisbon Please apply only if you hold EU citizenship or valid work permit for Portugal

  • Customer Support for Online Video Platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Embrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...

  • Customer Service for Online Video Platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Please apply only if you hold EU citizenship or valid work permit for PortugalStarting date: Mid JulyQuality and Service is what it's all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon Your responsibilities and impact as a Customer...

  • Customer Service for Online Video Platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Quality and Service is what is all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon What should you expect from living in Lisbon?A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious...

  • Customer Service for Online Video Platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Please apply only if you hold EU citizenship or valid work permit for PortugalQuality and Service is what it's all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon What should you expect from living in Lisbon?– A colourful city view and...

  • Customer Service for Online Video Platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Please apply only if you hold EU citizenship or valid work permit for PortugalQuality and Service is what is all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon What should you expect from living in Lisbon?– A colourful city view and a...

  • Dutch Video streaming Content Moderator, Portugal

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are looking for Dutch speaking video content moderator, relocation to Lisbon, PortugalYou would be working for one of the most popular world video streaming platforms and will be responsible for detecting and moderating unappropriated video content.Your daily responsibilities:Review user reports regarding website contentAnalyze and identify content that...

  • Customer Service voor Online Video Platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    +++ Solliciteer alleen als je in het bezit bent van het EU-burgerschap of een geldige werkvergunning voor Portugal+++Kwaliteit en service is waar het in de wereld van vandaag allemaal om draait voor bedrijven om concurrerend te blijven. Dit beroemde online videoplatform is op zoek naar jou om hun team van klantenservicespecialisten in Lissabon te versterken...

  • Online-TV Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Quality and Service is what is all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon What should you expect from living in Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious...

  • Customer Service for Online Video Platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Qualität und Service sind das Wichtigste in der heutigen Welt, um wettbewerbsfähig zu bleiben. Diese berühmte Online-Videoplattform sucht dich als Verstärkung für ihr Kundenservice-Spezialistenteam in Lissabon Deine Aufgaben und Auswirkungen bei der Arbeit als Success Development Specialist werden sein: - Hilfe für Benutzer bei Fragen zu ihren Konten,...

  • Customer Service for Online Video Platform

    4 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Qualität und Service sind in der heutigen Welt das A und O, wenn Unternehmen wettbewerbsfähig bleiben wollen.Diese berühmte Online-Videoplattform sucht dich, um ihr Team von Kundendienstspezialisten in Lissabon zu verstärken Deine Aufgaben und dein Einfluss als Kundendienstmitarbeiter werden sein:Unterstützung von Nutzern bei Fragen zu den Konten und...

  • German-speaking Client Support for worldmarket-leading Streaming-Platform in Lisbon, Portugal

    4 semanas atrás

    Lisboa, Lisboa, Portugal Multilingual Worldwide Tempo inteiro

    Du bist technikaffin, interessierst dich für Softwarelösungen und verfügst über ausgezeichnete Kommunikationsfähigkeiten sowie eine starke Serviceorientierung? Gleichzeitig reizt dich das Ausland und du kannst dir vorstellen, deine berufliche Karriere in der pulsierenden Hauptstadt Portugals, in Lissabon, fortzuführen?Wir suchen aktuell nach...

  • French Video Content Analyst

    1 dia atrás

    Lisboa, Lisboa, Portugal OFFON Tempo inteiro

    Job Description:Revision of online advertisement inside streaming service;Removal of inappropriate content;Review Ads according to the target audience;Monday to Sunday - shifts rotate on a monthly basis.No previous experience required;Language: French and EnglishOn site, office in LisbonConditions offered:Good salary conditions;Good working environment;Solid...

  • German-speaking Video Content Analyst to Lisbon, Portugal

    2 semanas atrás

    Lisboa, Lisboa, Portugal Multilingual Worldwide Tempo inteiro

    Wir suchen deutschsprachige Mitarbeiter (m/w/d) für eine spannende Gelegenheit als Video Content Analyst in Lissabon, PortugalIn letzter Zeit haben wir gesehen, wie Streaming-Unternehmen und Websites Zuschauer von klassischem Fernsehen auf neue Dienste und Geräte lenken. Dieses Projekt ist ein Support-Projekt für einen dieser Dienste - die weltweit...